Omnivore Support

Westfield Direct 0

Marketplacer 1

• General Info

News 12

• Shopify Billing Update
• Omnivore's new look
• Introduction to Omnivore Analytics
• eBay Autumn 2018 Seller Release
• eBay Guaranteed Delivery

View all 12

Selling on The Iconic 0

Before you get started 6

• How our Omnivore Support Team can help with your integration
• Current marketplaces we connect to
• Add a new marketplace to your Omnivore instance
• Changing eCommerce Platforms important points
• Existing listings on the marketplace

View all 6

Connect Your eCommerce Store 11

• Shopify - install and signup
• BigCommerce - install and signup
• WooCommerce - install and signup
• Magento 2 - install and signup
• Magento 1 - install and signup

View all 11

Setup Your Marketplace Account 6

• Setup your eBay AU Seller Account
• Setup your Trade Me Account
• Setup your Amazon Seller Account
• Setup your Catch Seller Account
• Setup your Kogan Seller Account

View all 6

Setup Marketplaces in Omnivore 7

• Trade Me setup
• Catch setup
• Amazon Australia setup
• My Deal setup
• eBay Australia setup

View all 7

Connect Your Marketplace Account 2

• Connect Omnivore to your eBay account
• Fixing Marketplace connection issues

Account & Other Information: 3

• How billing works
• Pausing integrations and setup
• How Omnivore access and logins work

Marketplace Setup 0

Dashboard 3

• Overview and dashboard features
• Why does my dashboard say "Refreshing"?
• How To Add, Update and Delete Contacts in eBay LINK

Products 13

• Block or exclude products from listing on a marketplace
• About the Products page
• What is an "Active Product" vs a "Not Active" product?
• How can I send product or order link from Omnivore?
• How long does it take for the product to be removed from eBay after it has been blocked in the system?

View all 13

Product Groups 7

• What is a Product Group?
• What can I use Product Groups for?
• Create a product group in Omnivore
• How do I use a Product Group with a Promotion?
• How do I use a Product Group for eBay Shipping?

View all 7

Product Actions 2

• Creating different Product titles on different marketplaces using Product Actions
• Complete guide to editing descriptions

Category Mapping 5

• Category Mapping; assigning marketplace categories to your products
• How to map/assign products to marketplace categories
• Ignoring 'promotional' retailer categories
• How to delete or change a category
• Using keyword filtering and creating rules

Orders 8

• Overview of orders
• What is a ‘Quarantined’ order?
• Orders and Currency
• Order not found in your eCommerce Store. Error: Product SKU Not Found.
• Safeguarding Personally Identifiable Information (PII)

View all 8

Pricing and Promotions 9

• Overview
• What kind of promotions can I create?
• How do I change the price of my products on a marketplace using the Promotions feature?
• Can I have a different price on the same product in my eCommerce store and on eBay?
• Can I change a promotion that is active?

View all 9

Bundles 2

• How to create a Bundle
• Bulk Upload of Bundles via CSV

Feeds & Synching 4

• What is a feed?
• How often are updates made between my eCommerce store and eBay?
• If I make a change to products in my eCommerce store, when will it be updated in eBay?
• Can I manually trigger a sync if I have made a change in my eCommerce store?

Settings 5

• Overview of Settings
• How to login
• How do I turn off email alerts?
• Suspend Account or your account is currently suspended.
• How To Add, Update and Delete Contacts in Omnivore

Reporting 1

• Overview

Inventory Management 7

• Why does my eBay Seller Hub shows Active listings with zero available quantity
• How do I clear out 'unsold' listings?
• How often is inventory synched between eBay and my eCommerce store?
• When is inventory on my eCommerce store updated when an order has been made on eBay?
• Are there ways to prevent overselling? Is there a stock buffer?

View all 7

Omnivore Charges 1

• Shopify billing

Overview 3

• Here is a quick overview of how the Magento solution works
• Using Omnivore, CatchFeeder and Trade Runner magento extensions simultaneously
• Upgrading from Magento 1 to Magento 2 and Omnivore

Settings, Connection and Syncing 6

• Magento v1 and v2 product and inventory sync
• Magento v1 Connection Troubleshooting
• Magento v2 Connection Troubleshooting
• I have multiple Magento Stores and Websites, which one does Omnivore use?
• You click "Go to Omnivore" but it takes you to the registration page although you already have an account.

View all 6

Installation/Upgrade of the Omnivore Plugin for Magento v1 3

• Installation/Upgrade of the Magento v1 Omnivore extension via Magento Marketplace
• Installation/Upgrade of the Omnivore Magento v1 extension manually via Magento Connect Manager
• Installation/Upgrade of the Magento v1 Omnivore extension from archive

Products 3

• Mapping Product Attributes in Magento to Products in Omnivore
• My Products in Omnivore are all in a DEFAULT CATEGORY
• Magento Grouped Products and Omnivore

Orders 4

• What does an order in Magento look like that has come via Omnivore?
• Omnivore - Magento 1 and 2 Order Errors
• Send orders to different Magento Order Store ID
• Add order prefix to orders

Settings and Configuration Magento 0

Settings 0

Orders, shipping & tracking 1

• Marking orders as shipped and sending tracking from Magento

How to get set up 9

• Getting set up to sell on Amazon with Omnivore
• How do I find my Amazon Seller ID / Merchant Token
• Can I customise Amazon auto emails?
• What is the Amazon A-Z guarantee?
• What is Seller Identity Verification and how do I get it?

View all 9

Creating and Managing Listings on Amazon 11

• How to list products on Amazon
• Marketplace Attributes for Amazon
• Link to Amazon ASINs
• How do I get approval for my restricted products?
• Does Amazon create product barcodes?

View all 11

Orders and Refunds on Amazon 2

• How can I recognise an Amazon order?
• Order Error: Product SKU Not Found

Shipping and other Key Settings for Amazon 3

• Amazon - Shipping Setup & Shipment Tracking best practice.
• How to set up Amazon Shipping?
• Handling time on Amazon

Best Practice on Amazon 2

• Amazon UPC Matching
• Amazon - GTIN's/UPC/EAN/ISBN's/ASIN's explained

Troubleshooting 3

• How do I open a case in Amazon Seller Central?
• Amazon common errors
• Amazon account connection issue affecting orders.

How to get set up 4

• How to set up Catch Marketplace in Omnivore
• Set up for Retailers with existing listings on Catch
• Catch Set up checklist
• Catch Marketplace Update - June 2020

Creating and Managing Listings 17

• Approving Products - Catch Marketplace - Update July 2021
• Listing Approvals for Catch via Omnivore
• Listing products with Variations on Catch
• Catch Marketplace Refurbished Product Policy
• Common Catch Listing Errors and how to resolve them.

View all 17

Shipping & Key Settings 8

• Shipping Overview of Catch marketplace
• Catch Marketplace | Shipping Grid | Action Required
• Customer email address on orders from Catch
• Weight Based Shipping
• Free Shipping

View all 8

Orders 3

• Order status: Assembling
• Customer email address on Catch orders
• Refunding Catch orders when using Omnivore.

About eBay Australia 10

• Important Information About Listing On eBay AU
• What You'll Need
• The connection to your eBay Storefront will expire in "X" day(s)
• Potential Issues and How to Solve Them
• Quick Links to key eBay Pages

View all 10

Creating & Managing Listings 16

• How to list a product on eBay
• eBay Listing Limits
• Common eBay Listing Errors and how to resolve them.
• How do remove links from my product descriptions for eBay
• How do I end a listing on eBay?

View all 16

Product Listing Template 6

• Can I Change The Logo In My Product Listing Page?
• How can I create my own product listing template in eBay?
• Can I change the product listing template provided?
• Product Listing Template - best practice and how to avoid using banned words.
• Cross sell eBay listing template

View all 6

eBay Shipping, Location, Returns and Payments 23

• eBay Managed Payments
• Product Shipping Location on eBay Listings
• Change the price of shipping and edit the policy in Omnivore
• How do I set up international shipping?
• Can I exclude areas where I don’t want to ship to? How do I do this?

View all 23

Product Identifiers - (i.e. UPC, EAN, MPN) 2

• What are product identifiers?
• What do I need to do to make sure I meet eBay's requirements for product identifiers?

eBay Best Practice 7

• Optimise your product titles for eBay search
• Adult content and Private Listings
• How can I tailor the ‘Title’ on eBay for my products?
• eBay Promoted Listings
• Top tips for selling on eBay

View all 7

eBay Stores 8

• Which eBay store should I use?
• Can I change my eBay store subscription?
• Placing your eBay Store on holiday mode.
• Can I automatically leave feedback for a buyer?
• Why are all my products listed under an 'Other' category in my eBay store?

View all 8

Product Listing Issues 26

• eBay validation error: category doesn't accept variations
• eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
• eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
• Can I sell alcohol/liquor related products on eBay?
• eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category

View all 26

Order Issues 11

• Why am I receiving Overdue Orders email notifications?
• How do orders flow between eBay and my eCommerce store?
• How long does it take for an order to come through to my eCommerce store from eBay?
• How can I tell if an order has come from eBay in my eCommerce store?
• Why is my order not showing as shipped in eBay?

View all 11

Refunds and Cancellations 4

• How do I refund an order?
• How do I get my eBay final seller fees returned if I cancel an order?
• What is eBays' auto return process?
• Cancelling orders for out of stock and Seller Standards

Click & Collect 3

• Allocating home-delivery orders to dispatch from a store
• Generate home-delivery stock quantity from store inventory feed for Click and Collect
• Updating Click and Collect stores

About Trade Me 4

• 10 tips for selling on Trade Me
• Migrating from Tradevine or My Products
• Trade Me set up checklist
• Fees and Charges

Creating and Managing Listings 15

• Creating new listings on Trade Me
• Can I create listings on Trade Me without those products being available on my eCommerce store?
• How can I set up my description template on Trade Me?
• How can I tailor my product Title(s) on Trade Me?
• How to add and remove promotional features such as Gallery

View all 15

Orders, Payments and Refunds 8

• What currency will my order be sent back to my eCommerce store in?
• What is a Retailer Notified Failure order?
• What happens with Fixed Price Offers?
• Quarantine Orders: What are they and what do I do?
• How do I refund a customer after purchase?

View all 8

Shipping, Key Settings 11

• Managing Shipping - Overview & User Guide
• Trade Me Shipping Templates update: March 2022
• Updating Trade Me shipping templates
• Tax & Currency Exchange for Omnivore and your prices on Trade Me
• How to set up weight based shipping

View all 11

Best Practice 0

Trade Me 3

• Trade Runner Support Troubleshooting Process - Account Issues
• Trade Runner Support Troubleshooting Process - New Installs & Setup, Adding a New Marketplace
• Blocking Products With Watchers

How to Get Set Up 3

• TheMarket Set Up Checklist
• TheMarket Merchant ID
• TheMarket and Omnivore - Overview

Creating and Managing Listings 1

• Product Variations on TheMarket

Orders 0

Shipping and Key Settings 3

• Product and Inventory Syncing for TheMarket
• Shipping options available on TheMarket
• GST, Currency Exchange and the price of products on TheMarket

WooCommerce and TheMarket 1

• WooCommerce tax set up for TheMarket

Shopify and TheMarket 0

Refunds and Cancellations 1

• Refunding orders on TheMarket when using Omnivore

About Google Shopping 5

• An overview of Omnivore's Google Shopping services
• Free Google shopping product listings vs paid Google Shopping ads
• About Google Smart Shopping
• The Google Shopping Product Feed
• Webinar: Omnivore + Google Smart Shopping

Set Up 22

• Google accounts explained
• Google website requirements
• How to verify and claim your website
• Phone verification in the Google Merchant Center
• Google Smart Shopping fees and charges

View all 22

Shipping, Settings 1

• Shipping overview

Campaigns, Products and syncing 4

• How to create a Google Smart Shopping campaign
• How to set up and upload your product feed to Google
• Google product approval and managing product errors
• Product Identifiers/GTINs and Google Shopping Listings

Get Set Up 2

• How to set up TradeSquare in Omnivore
• TradeSquare Set up Checklist

Products and Listings 7

• TradeSquare product listing errors
• TradeSquare product template
• Marketplace product attributes on TradeSquare
• Minimum Order Quantity
• Clearance products

View all 7

Shipping and Key Settings 3

• TradeSquare Shipping Overview
• Refunds
• Customer email address on orders from TradeSquare

Orders 0

Get Set up for Westfield 3

• How to stop "Summary of your offers imported on Westfield Direct" emails
• How to Refund or Cancel a Westfield Direct Order
• How to generate your Westfield Direct API Key and add it to Omnivore

Instagram Shopping 2

• Shopping on Instagram
• Upload your feed to Facebook Catalogue Manager

Product Feeds 0

Getting Started with the Omnivore v2 API 3

• General Concepts
• Set up
• Omnivore v2 API Summary

Product API 2

• Example Products
• Example Bulk Update Products

Order API 4

• Retrieving Orders
• Creating and Updating Orders
• Order Data
• Example Orders

Inventory API 1

• Example Bulk Update Inventory

Set up 6

• Easy View Shopify Data
• When should I uninstall the Shopify app?
• App error: It seems you have found an error If you have previously installed Omnivore, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your Shopify Store
• Using Shopify Metafields

View all 6

Products 13

• My Shopify products have not imported
• Products imported from Shopify have incorrect prices or show the wrong amount of GST
• How to use Shopify product tags as eBay Item Specifics.
• Products imported from Shopify show wholesale prices.
• Products imported from Shopify show incorrect inventory

View all 13

Orders 5

• Mark orders as shipped and send tracking to marketplace from Shopify
• Shopify Order Errors
• Orders are not marked as shipped in The Marketplace
• How can I tell which marketplace an order has come from in my Shopify store?
• Set the order currency to the same as store currency in Shopify

Set Up your CSV File 3

• Overview
• CSV file requirements and examples
• How to Create a Manual CSV Omnivore Account

Get set up 1

• Set up checklist

Shipping, key settings 2

• My Deal Shipping Overview
• Putting your My Deal Store on Holiday Mode

Products and listings 3

• Product syncing on MyDeal
• Common My Deal Listing Errors and how to resolve them
• Optimise your product titles for MyDeal

Orders 1

• How do I refund a My Deal Order after purchase?

Set up 2

• Kogan set up checklist
• Sellers with existing listings on Kogan

Shipping, Settings 1

• Shipping on Kogan

Products 5

• Common Kogan Listing Errors and how to resolve them
• Block an image from listing on The Kogan Marketplace
• HTML and Kogan Descriptions
• Product GTIN and UPC requirements for Kogan
• Kogan First Pricing

Orders 2

• How do I refund a customer after purchase?
• Carrier codes to mark orders as shipped in Kogan

The Iconic - how to get set up 2

• Considerations before you start selling on THE ICONIC
• The Iconic - How to get set up

The Iconic - orders, returns 1

• How do I refund an Iconic Order after purchase?

The Iconic - creating and managing products 2

• Using Shopify Metafields for your Iconic Images
• The Iconic Marketplace Category Attributes

The Iconic - key settings, shipping 1

• The Iconic Holiday Mode

Installation and Set Up 4

• UPCs, EANs and ISBNs in WooCommerce
• How to set up Product Attributes in WooCommerce
• Setting tax correctly on WooCommerce products
• WooCommerce tax set up for Omnivore

Orders 3

• Marking orders as shipped and sending tracking from WooCommerce
• The order cannot be created in WooCommerce due to these errors: Null payload, couldn't get details?
• Can I see the marketplace that the WooCommerce order has been bought from?

Products 2

• Data used from WooCommerce in Omnivore
• How to find your WooCommerce Product IDs

Connection and Syncing 2

• WooCommerce connection troubleshooting guide
• Product and inventory syncing between Marketplaces, Omnivore and WooCommerce.

Woocommerce 1

• How To Add A Custom Brand Attribute Field On WooCommerce

Overview 3

• When should I uninstall the BigCommerce app?
• App error: It seems you have found an error If you have previously installed Omnivore, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your BigCommerce Store

Products 12

• My Bigcommerce products have not imported
• Products with Options imported from my Bigcommerce store show incorrect pricing for the Options
• Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
• Products imported from Bigcommerce show incorrect inventory.
• Which images are used from my BigCommerce products?

View all 12

Orders 2

• Bigcommerce order errors
• Marking Orders as Shipped and Sending Tracking from Bigcommerce.

Set up 0

Products 0

Order 0