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Knowledge base
Install Setup Connect - All Marketplaces
Before you get started
8
How Omnivore works a summary and overview
How the Omnivore Team can help
Assistance for getting set up
Current marketplaces we connect to
Add new marketplace and complete setup in Omnivore
View all 8
Get Your Marketplace Account
8
Setup your Amazon Seller Account
Setup your Baby Bunting Seller Account
Setup your Catch Seller Account
Setup your eBay AU Seller Account
Setup your Kogan Seller Account
View all 8
Connect Your eCommerce Store
10
BigCommerce - install and signup
Shopify - install and signup
WooCommerce - install and signup
Magento 2 - install and signup
Maropost - install and signup
View all 10
Setup Marketplaces in Omnivore
9
Amazon setup
Baby Bunting Setup
Catch setup
eBay setup
Kogan AU and NZ setup
View all 9
Connect Omnivore to the Marketplace
11
Connect Omnivore to Amazon AU
Connect Omnivore to Baby Bunting
Connect Omnivore and CatchFeeder to Catch
Connect Omnivore to eBay Australia
Connect Omnivore to Kogan
View all 11
Account & Other Information:
4
How billing works
Pausing integrations and setup
How Omnivore access and logins work
About Custom Integrations
Marketplace Setup
0
Features User Guide
Dashboard
2
When the Omnivore Dashboard is refreshing
Add, Update and Delete Contacts in eBay LINK
Products
18
Manage your listings in Omnivore
NEW - View product and marketplace history
Block or exclude products from listing on a marketplace
Block one or more products from listing on a marketplace
Block a product that is already listed
View all 18
Product Groups
5
About Product Groups
Create a product group in Omnivore
Using a Product Group for a Promotion
Using a Product Group for eBay Shipping
Using the same Product Group for Shipping and Promotions
Product Actions
11
Create product names/different product titles for each marketplace
A guide to create custom descriptions to enhance sales
Create stock buffer by product action and group
Add additional image(s) using a product action or attribute
Create a size chart using a product action
View all 11
Category Mapping
6
Overview of Omnivore Category Mapping
Assign products to marketplace categories
How to delete or change a category
Ignoring 'promotional' retailer categories
Using keyword filters and rules for category mapping
View all 6
Orders and Refunds
9
Overview of orders in Omnivore
About ‘Quarantined’ orders
Meaning of the order status "Retailer Notified Failure"
Order refunds and cancellations in Shopify
Orders in Omnivore but not in your eCommerce Store
View all 9
Pricing and Promotions
9
About the Promotions feature
Types of promotions
Change the price of products on a marketplace using Promotions
Pricing the same product differently in my eCommerce store and on eBay
How to change a promotion that is active
View all 9
Bundles
2
Creating Bundles and Bulk Buys
Bulk Upload of Bundles via CSV
Feeds & Synching
5
Import from eCommerce Store and Upload to Marketplace buttons
Definition of a feed
Sync frequency between my eCommerce store and the marketplace
Syncing when you've made a change in eCommerce store
Updates to eBay after making a change to products in your eCommerce store
Settings
4
How to login
Turning off email alerts
Suspended or Restricted Account
How To Add, Update and Delete Contacts in Omnivore
Reporting
1
Reporting in Omnivore
Inventory Management
7
Inventory syncing between the Marketplace and eCommerce stores
Prevent oversells using Omnivores stock buffer feature
Manually changing the stock quantity of a product on the Marketplace
Minimum Stock Sync Threshold
Clearing Out 'unsold' Listings
View all 7
Omnivore Charges
1
Shopify billing
Selling on Amazon
Articles relevant for Amazon USA
1
Selling on Amazon USA using Omnivore
Before you Start Selling
5
Getting set up to sell on Amazon with Omnivore
Can I customise Amazon auto emails?
What is the Amazon A-Z guarantee?
What is Seller Identity Verification and how do I get it?
How do I turn on vacation settings?
Best Practice on Amazon
3
Amazon UPC Matching
Amazon - GTIN's/UPC/EAN/ISBN's/ASIN's explained
Amazon GTIN exemption
Creating and Managing Listings on Amazon
13
Amazon Australia Existing Listings - Amazon SKU is different to Omnivore SKU
How to list products on Amazon
Marketplace Attributes for Amazon
Link and unlink your products to Amazon ASIN's
Get approval for my restricted products
View all 13
Orders and Refunds on Amazon
2
How can I recognise an Amazon order?
Order Error: Product SKU Not Found
Shipping and other Key Settings for Amazon
5
Amazon - Shipping Setup & Shipment Tracking best practice.
Setting up shipping in Amazon Australia
Handling time on Amazon
Fulfilment by Amazon (FBA)
Amazon shipping setup using the new API
Troubleshooting
4
Common Amazon listing errors and how to solve them
How do I open a case in Amazon Seller Central?
Problem connecting to your Amazon Seller Account affecting products
Amazon account connection issue affecting orders.
Selling on Baby Bunting
Before you Start Selling
1
Baby Bunting Setup
Creating and Managing Listings
3
Product Approvals for Baby Bunting Marketplace
Supplying a country of origin value to your products
Add size chart to Baby Bunting listings
Shipping and Key Settings
4
Shipping Overview for Baby Bunting marketplace
Setup Free Shipping threshold, temporary or permanent
Setup weight based shipping in Omnivore and Baby Bunting
Add a shipping policy in Omnivore
Orders
2
Refunding Baby Bunting orders when using Omnivore
Customer email address on order on Baby Bunting
Selling on Catch
Before you Start Selling
2
Catch Setup Checklist
Setup for Retailers with existing listings on Catch
Creating and Managing Listings
21
Catch Marketplace Product Approvals using Catalogue Manager
Common Catch Listing Errors and how to resolve them
Catch Keywords
Marketplace Attributes for Catch
Listing products with Variations on Catch
View all 21
Shipping & Key Settings
6
Shipping Overview of Catch marketplace
Free Shipping
Weight Based Shipping
Lead time to ship + Estimate Delivery Dates
Customer email address on orders from Catch
View all 6
Orders
7
Order status: Assembling
Customer email address on Catch orders
Refunding Catch orders when using Omnivore.
Order has the wrong product due to incorrect UPC code
Catch mark orders as shipped automatically after 7 days
View all 7
Selling on Coles Best Buys
Settings
1
Setup Shipping Zones using postcodes for Coles
Selling on eBay
Articles relevant for eBay USA
1
Selling on eBay USA using Omnivore
Before you Start Selling
9
Important Information About Listing On eBay AU
What You'll Need to Setup eBay Australia
Potential Issues and How to Solve Them
Quick Links to key eBay Pages
Sellers with existing listings on eBay - keep your eBay Listings Live
View all 9
Creating & Managing Listings
17
How to list a product on eBay
eBay Listing Limits
Good Til Cancelled and Out of Stock Listings
Common eBay Listing Errors and how to resolve them.
How do remove links from my product descriptions for eBay
View all 17
eBay Business Polices
8
eBay Managed Payments
Make some listings available for sale internationally
Offer Local pickup only on my eBay listings
Steps to override the handling time for a particular listings
Modify and create a Returns Policy for eBay AU
View all 8
eBay Best Practice
6
Optimise your product titles for eBay search
Adult content and Private Listings
Tailor your product name for your eBay listings
Top tips for selling on eBay
Seller Standards – Resolution Centre Cases
View all 6
eBay Stores
8
eBay stores and which is best for you
Changing your eBay store subscription
Placing your eBay Store on holiday mode.
Leaving feedback for a buyer
Products listed under an Other category in eBay
View all 8
Product Listing Template
6
Add your logo URL & setup your product listing template for eBay
eBay product listing template - avoid the use of banned words
Mobile Friendly Descriptions on eBay.
Modify the default product listing template for eBay
Change the default eBay product listing template
View all 6
Product Identifiers (UPC, EAN, MPN)
2
About product identifiers
Meet your eBay's requirements for product identifiers
Product Listing Issues
24
eBay validation error: category doesn't accept variations
eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
Can I sell alcohol/liquor related products on eBay?
eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category
View all 24
Shipping Setup
19
eBay shipping types pre setup reading
Weight based shipping using postage rate tables on eBay
Calculated shipping using weight and dimension on eBay
Change the price of shipping and edit the policy in Omnivore
Weight value used for shipping
View all 19
Order Issues
9
Overdue Orders email notifications
Order flow between eBay and your eCommerce store
How long does it take for an order to come through to my eCommerce store from eBay?
Seeing if an order has come from eBay in my eCommerce store
Orders not showing as shipped in eBay
View all 9
Refunds and Cancellations
5
Refunding eBay orders when using Shopify/Omnivore's opt in setting
Refunding eBay orders
eBay final seller fees returned when you cancel an order
eBays Australia's auto return process
Cancelling orders for out of stock and Seller Standards
Click & Collect
3
Allocating home-delivery orders to dispatch from a store
Generate home-delivery stock quantity from store inventory feed for Click and Collect
Updating Click and Collect stores
Selling on Kogan
Before you Start Selling
3
Selling on Kogan NZ
Sellers with existing listings on Kogan
Kogan Set Up Checklist
Shipping, Settings
3
Shipping on Kogan
Product location and Tax
Holiday mode for Kogan
Products
6
Common Kogan Listing Errors and how to resolve them
Block an image from listing on The Kogan Marketplace
HTML and Kogan Descriptions
Product GTIN and UPC requirements for Kogan
Kogan First Pricing
View all 6
Orders
2
Order refunds for Kogan Marketplace
Carrier codes to mark orders as shipped in Kogan
Selling on MyDeal
Before you Start Selling
1
Set up checklist
Shipping, Key Settings
2
My Deal Shipping Overview
Put your My Deal Store into Holiday Mode
Products and listings
3
Product syncing on MyDeal
Common My Deal Listing Errors and how to resolve them
Optimise your product titles for MyDeal
Orders
2
How orders work with Omnivore and My Deal
Refunding a My Deal Order after purchase
Selling on Onceit
Before you Start Selling
3
About the Onceit Marketplace in Omnivore
Set up for Retailers with existing listings on Onceit
Stop Summary of offers imported emails on Onceit
Creating and Managing Listings
9
Product attributes on Onceit
Order of variants on Onceit listing
Approving Products - Onceit Marketplace
Add size chart to Onceit listings
Add a colour attribute to your Onceit listings
View all 9
Orders, Payments and Refunds
2
Customer email addresses within Onceit orders
Cancel or refund Onceit orders when using Omnivore
Shipping, Key Settings
4
Shipping setup and overview for the Onceit Marketplace
Setup weight based shipping
Setup free shipping
Lead time to ship for Onceit Marketplace
Selling on The Iconic
Before you Start Selling
3
Considerations before you start selling on THE ICONIC
The Iconic - How to get set up
REST API authorisation to connect Omnivore to The Iconic
Orders and Returns
2
Refunding orders for The Iconic
Order errors for the iconic
Creating and Managing Products
3
The Iconic Marketplace Category Attributes
Host images on Shopify and retrieve their URL's
Common validation errors for The Iconic
Key Settings & Shipping
1
The Iconic Holiday Mode
Selling on TheMarket
Before you Start Selling
3
TheMarket and Omnivore - Overview
TheMarket Merchant ID
How TheMarket closure will impact you
Creating and Managing Listings
3
Product Variations on TheMarket
Products that are pending activation on themarket
Common TheMarket listing errors and how to solve them
Orders
1
Customer email address on orders
Shipping and Key Settings
3
Product and Inventory Syncing for TheMarket
Shipping options available on TheMarket
GST, Currency Exchange and the price of products on TheMarket
Refunds and Cancellations
1
Refunding orders on TheMarket when using Omnivore
WooCommerce and TheMarket
1
WooCommerce tax set up for TheMarket
Shopify and TheMarket
0
Maropost and TheMarket
1
Tax on orders for Maropost international retailers
Selling on Trade Me
Before you Start Selling
7
Shopify install for Trade Me
Trade Me set up checklist
10 tips for selling on Trade Me
Migrating from Tradevine or My Products
Fees and Charges
View all 7
Creating and Managing Listings
14
Create new listings on Trade Me
Listing products on trade me that are not in your eCommerce Store
Sponsored Listings
How to add or remove additional text to the product description on TradeMe
Tailoring Product Title(s) on Trade Me
View all 14
Orders, Payments and Refunds
8
Orders and currency
Quarantine orders on Trade Me
Fixed price offers and impact on product relists
Order error - retailer notified failure
Supported Payment Types using Omnivore
View all 8
Shipping, Key Settings
11
Managing Shipping - Overview & User Guide
Order life cycle updates including shipment tracking data
A guide to Trade Me shipping templates
Trade Me Shipping Templates update: March 2022
Updating Trade Me shipping templates
View all 11
Best Practice
0
Google Product Feed
Before you Start Selling
3
June 2022 Update for Google Smart Shopping Ads
An overview of Omnivore's Google Product Feed
Free Google shopping product listings vs paid Google Product Feed
Set Up
15
Google accounts explained
Google website requirements
How to verify and claim your website
Phone verification in the Google Merchant Center
Set up Google Product Feed
View all 15
Shipping, Settings
1
Shipping overview
Products and syncing
3
How to set up and upload your product feed to Google
Google product approval and managing product errors
Product Identifiers/GTINs and Google Shopping Listings
BigCommerce
Settings
2
When should I uninstall the BigCommerce app?
System error when launching the Omnivore app
Syncing
2
Set quantity for all products with 'Do not track inventory for this product' set
Data used from BigCommerce in Omnivore.
Products
10
My BigCommerce products have not imported
Products with Options imported from my BigCommerce store show incorrect pricing for the Options
Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
Products imported from BigCommerce show incorrect inventory
Which images are used from my BigCommerce products?
View all 10
Orders
2
BigCommerce order errors
Marking Orders as Shipped and Sending Tracking from BigCommerce.
Magento
Settings
2
Magento tax settings for Omnivore
Magento suggested tax settings for Australian retailers
Syncing
2
Magento 2 inventory syncing and product update methods
Multiple Magento websites
Products
4
Magento product error product media missing
Map attributes from Magento 2 to products in Omnivore
My products in Omnivore are all in a DEFAULT CATEGORY
Magento Grouped Products and Omnivore
Orders
6
Marking orders as shipped and sending tracking from Magento
Apply an attribute based shipping feed for Magento users
What does an order in Magento look like that has come via Omnivore?
Omnivore - Magento 1 and 2 Order Errors
Send orders to different Magento Order Store ID
View all 6
Troubleshooting
7
Here is a quick overview of how the Magento solution works
Magento 2 connection and installation troubleshooting
Using Omnivore, CatchFeeder and Trade Runner magento extensions simultaneously
Upgrading from Magento 1 to Magento 2 and Omnivore
I have multiple Magento Stores and Websites, which one does Omnivore use?
View all 7
Maropost
Settings
1
Allow Maropost to generate an order ID
Syncing
1
Syncing between Marketplaces Omnivore and Maropost
Products
3
How to use Maropost Specifics as Marketplace Attributes
Maropost product weight settings in Omnivore
Maropost attribute naming for Omnivore
Orders
0
Shopify
Settings
2
When should I uninstall the Shopify app?
Shopify tax set up for Omnivore
Syncing
4
Easy View Shopify Data
Shopify Inventory Setting: Don't track inventory
Data used from Shopify in Omnivore
Shopify inventory by location/store
Products
13
My Shopify products have not imported
Products imported from Shopify have incorrect prices or show the wrong amount of GST
Using Shopify Metafields
Using Shopify Metafields for your images
How to use Shopify product tags as eBay Item Specifics
View all 13
Orders
5
Shopify Order Errors
Mark orders as shipped and send tracking to marketplace from Shopify
Order currency and store currency in Shopify
Orders are not marked as shipped in The Marketplace
How can I tell which marketplace an order has come from in my Shopify store?
Troubleshooting
2
App error: It seems you have found an error If you have previously installed Omnivore, try uninstall and then install again. If the problem persists, please contact Support
Connection to your Shopify Store
WooCommerce
Settings
3
UPCs, EANs and ISBNs in WooCommerce
Setting tax correctly on WooCommerce products
WooCommerce tax set up for Omnivore
Syncing
1
Syncing between Marketplaces Omnivore and WooCommerce
Products
4
Data used from WooCommerce in Omnivore
How to find your WooCommerce Product IDs or SKU's
How to set up Product Attributes in WooCommerce
Manage variants with Woocommerce and Omnivore using Map Fields
Orders
3
Marking orders as shipped and sending tracking from WooCommerce
Orders cannot be created in WooCommerce (error: Null payload couldn't get details))
How to see the marketplace of your WooCommerce orders
Troubleshooting
2
WooCommerce connection troubleshooting guide
Add a custom brand attribute field in WooCommerce
Product and Affiliate Feeds
Instagram Shopping
2
Shopping on Instagram
Upload your feed to Facebook Catalogue Manager
Product Feeds
2
Microsoft Ads (formerly Bing) Product Feed
Bing Feed Setup
Omnivore Updates
News
8
Shopify Billing Update
Omnivore's new look
Introduction to Omnivore Analytics
eBay Autumn 2018 Seller Release
eBay Guaranteed Delivery
View all 8
Selling on The Iconic
0
Omnivore Custom Integrations
Overview
1
Getting started with your Custom Integration
CSV Upload
4
Overview
CSV file requirements and examples
CSV Integrations summary and setup
Add order tracking information in Omnivore using CSV
Omnivore V2 API
10
General Concepts
Set up
Omnivore v2 API Summary
Example Products
Example Bulk Update Products
View all 10
Omnivore V1 API
2
V1 APIs Products
V1 APIs Orders
SFTP
0