Omnivore Support

Before you get started 8

• How Omnivore works a summary and overview
• How the Omnivore Team can help
• Assistance for getting set up
• Current marketplaces we connect to
• Add new marketplace and complete setup in Omnivore

View all 8

Get Your Marketplace Account 8

• Setup your Amazon Seller Account
• Setup your Baby Bunting Seller Account
• Setup your Catch Seller Account
• Setup your eBay AU Seller Account
• Setup your Kogan Seller Account

View all 8

Connect Your eCommerce Store 10

• BigCommerce - install and signup
• Custom Integrations
• Magento 2 - install and signup
• Maropost - install and signup
• Shopify - install and signup

View all 10

Setup Marketplaces in Omnivore 9

• Amazon setup
• Baby Bunting Setup
• Catch setup
• eBay setup
• Kogan AU and NZ setup

View all 9

Connect Omnivore to the Marketplace 11

• Connect Omnivore to Amazon AU
• Connect Omnivore to Baby Bunting
• Connect Omnivore and CatchFeeder to Catch
• Connect Omnivore to eBay Australia
• Connect Omnivore to Kogan

View all 11

Account & Other Information: 4

• How billing works
• Pausing integrations and setup
• How Omnivore access and logins work
• About Custom Integrations

Marketplace Setup 0

Dashboard 2

• When the Omnivore Dashboard is refreshing
• Add, Update and Delete Contacts in eBay LINK

Products 18

• Manage your listings in Omnivore
• NEW - View product and marketplace history
• Block or exclude products from listing on a marketplace
• Block one or more products from listing on a marketplace
• Block a product that is already listed

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Product Groups 5

• About Product Groups
• Create a product group in Omnivore
• Using a Product Group for a Promotion
• Using a Product Group for eBay Shipping
• Using the same Product Group for Shipping and Promotions

Product Actions 11

• Create product names/different product titles for each marketplace
• A guide to create custom descriptions to enhance sales
• Create stock buffer by product action and group
• Add additional image(s) using a product action or attribute
• Create a size chart using a product action

View all 11

Category Mapping 6

• Overview of Omnivore Category Mapping
• Assign products to marketplace categories
• How to delete or change a category
• Ignoring 'promotional' retailer categories
• Using keyword filters and rules for category mapping

View all 6

Orders and Refunds 9

• Overview of orders in Omnivore
• About ‘Quarantined’ orders
• Meaning of the order status "Retailer Notified Failure"
• Order refunds and cancellations in Shopify
• Orders in Omnivore but not in your eCommerce Store

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Pricing and Promotions 9

• About the Promotions feature
• Types of promotions
• Change the price of products on a marketplace using Promotions
• Pricing the same product differently in my eCommerce store and on eBay
• How to change a promotion that is active

View all 9

Bundles 2

• Creating Bundles and Bulk Buys
• Bulk Upload of Bundles via CSV

Feeds & Synching 5

• Import from eCommerce Store and Upload to Marketplace buttons
• Definition of a feed
• Sync frequency between my eCommerce store and the marketplace
• Syncing when you've made a change in eCommerce store
• Updates to eBay after making a change to products in your eCommerce store

Settings 4

• How to login
• Turning off email alerts
• Suspended or Restricted Account
• How To Add, Update and Delete Contacts in Omnivore

Reporting 1

• Reporting in Omnivore

Inventory Management 7

• Inventory syncing between the Marketplace and eCommerce stores
• Prevent oversells using Omnivores stock buffer feature
• Manually changing the stock quantity of a product on the Marketplace
• Minimum Stock Sync Threshold
• Clearing Out 'unsold' Listings

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Omnivore Charges 1

• Shopify billing

Articles relevant for Amazon USA 1

• Selling on Amazon USA using Omnivore

Before you Start Selling 5

• Getting set up to sell on Amazon with Omnivore
• Can I customise Amazon auto emails?
• What is the Amazon A-Z guarantee?
• What is Seller Identity Verification and how do I get it?
• How do I turn on vacation settings?

Best Practice on Amazon 3

• Amazon UPC Matching
• Amazon - GTIN's/UPC/EAN/ISBN's/ASIN's explained
• Amazon GTIN exemption

Creating and Managing Listings on Amazon 13

• Amazon Australia Existing Listings - Amazon SKU is different to Omnivore SKU
• How to list products on Amazon
• Marketplace Attributes for Amazon
• Link and unlink your products to Amazon ASIN's
• Get approval for my restricted products

View all 13

Orders and Refunds on Amazon 2

• How can I recognise an Amazon order?
• Order Error: Product SKU Not Found

Shipping and other Key Settings for Amazon 5

• Amazon - Shipping Setup & Shipment Tracking best practice.
• Setting up shipping in Amazon Australia
• Handling time on Amazon
• Fulfilment by Amazon (FBA)
• Amazon shipping setup using the new API

Troubleshooting 4

• Common Amazon listing errors and how to solve them
• How do I open a case in Amazon Seller Central?
• Problem connecting to your Amazon Seller Account affecting products
• Amazon account connection issue affecting orders.

Before you Start Selling 1

• Baby Bunting Setup

Creating and Managing Listings 3

• Product Approvals for Baby Bunting Marketplace
• Supplying a country of origin value to your products
• Add size chart to Baby Bunting listings

Shipping and Key Settings 4

• Shipping Overview for Baby Bunting marketplace
• Setup Free Shipping threshold, temporary or permanent
• Setup weight based shipping in Omnivore and Baby Bunting
• Add a shipping policy in Omnivore

Orders 2

• Refunding Baby Bunting orders when using Omnivore
• Customer email address on order on Baby Bunting

Before you Start Selling 2

• Catch Setup Checklist
• Setup for Retailers with existing listings on Catch

Creating and Managing Listings 21

• Catch Marketplace Product Approvals using Catalogue Manager
• Common Catch Listing Errors and how to resolve them
• Catch Keywords
• Marketplace Attributes for Catch
• Listing products with Variations on Catch

View all 21

Shipping & Key Settings 6

• Shipping Overview of Catch marketplace
• Free Shipping
• Weight Based Shipping
• Lead time to ship + Estimate Delivery Dates
• Customer email address on orders from Catch

View all 6

Orders 7

• Order status: Assembling
• Customer email address on Catch orders
• Refunding Catch orders when using Omnivore.
• Order has the wrong product due to incorrect UPC code
• Catch mark orders as shipped automatically after 7 days

View all 7

Articles relevant for eBay USA 1

• Selling on eBay USA using Omnivore

Before you Start Selling 9

• Important Information About Listing On eBay AU
• What You'll Need to Setup eBay Australia
• Potential Issues and How to Solve Them
• Quick Links to key eBay Pages
• Sellers with existing listings on eBay - keep your eBay Listings Live

View all 9

Creating & Managing Listings 17

• How to list a product on eBay
• eBay Listing Limits
• Good Til Cancelled and Out of Stock Listings
• Common eBay Listing Errors and how to resolve them.
• How do remove links from my product descriptions for eBay

View all 17

eBay Business Polices 8

• eBay Managed Payments
• Make some listings available for sale internationally
• Offer Local pickup only on my eBay listings
• Steps to override the handling time for a particular listings
• Modify and create a Returns Policy for eBay AU

View all 8

eBay Best Practice 6

• Optimise your product titles for eBay search
• Adult content and Private Listings
• Tailor your product name for your eBay listings
• Top tips for selling on eBay
• Seller Standards – Resolution Centre Cases

View all 6

eBay Stores 8

• eBay stores and which is best for you
• Changing your eBay store subscription
• Placing your eBay Store on holiday mode.
• Leaving feedback for a buyer
• Products listed under an Other category in eBay

View all 8

Product Listing Template 6

• Add your logo URL & setup your product listing template for eBay
• eBay product listing template - avoid the use of banned words
• Mobile Friendly Descriptions on eBay.
• Modify the default product listing template for eBay
• Change the default eBay product listing template

View all 6

Product Identifiers (UPC, EAN, MPN) 2

• About product identifiers
• Meet your eBay's requirements for product identifiers

Product Listing Issues 24

• eBay validation error: category doesn't accept variations
• eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
• eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
• Can I sell alcohol/liquor related products on eBay?
• eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category

View all 24

Shipping Setup 19

• eBay shipping types pre setup reading
• Weight based shipping using postage rate tables on eBay
• Calculated shipping using weight and dimension on eBay
• Change the price of shipping and edit the policy in Omnivore
• Weight value used for shipping

View all 19

Order Issues 9

• Overdue Orders email notifications
• Order flow between eBay and your eCommerce store
• How long does it take for an order to come through to my eCommerce store from eBay?
• Seeing if an order has come from eBay in my eCommerce store
• Orders not showing as shipped in eBay

View all 9

Refunds and Cancellations 5

• Refunding eBay orders when using Shopify/Omnivore's opt in setting
• Refunding eBay orders
• eBay final seller fees returned when you cancel an order
• eBays Australia's auto return process
• Cancelling orders for out of stock and Seller Standards

Click & Collect 3

• Allocating home-delivery orders to dispatch from a store
• Generate home-delivery stock quantity from store inventory feed for Click and Collect
• Updating Click and Collect stores

Before you Start Selling 3

• Selling on Kogan NZ
• Sellers with existing listings on Kogan
• Kogan Set Up Checklist

Shipping, Settings 3

• Shipping on Kogan
• Product location and Tax
• Holiday mode for Kogan

Products 6

• Common Kogan Listing Errors and how to resolve them
• Block an image from listing on The Kogan Marketplace
• HTML and Kogan Descriptions
• Product GTIN and UPC requirements for Kogan
• Kogan First Pricing

View all 6

Orders 2

• Order refunds for Kogan Marketplace
• Carrier codes to mark orders as shipped in Kogan

Before you Start Selling 1

• Set up checklist

Shipping, Key Settings 2

• My Deal Shipping Overview
• Put your My Deal Store into Holiday Mode

Products and listings 3

• Product syncing on MyDeal
• Common My Deal Listing Errors and how to resolve them
• Optimise your product titles for MyDeal

Orders 2

• How orders work with Omnivore and My Deal
• Refunding a My Deal Order after purchase

Before you Start Selling 3

• About the Onceit Marketplace in Omnivore
• Set up for Retailers with existing listings on Onceit
• Stop Summary of offers imported emails on Onceit

Creating and Managing Listings 9

• Product attributes on Onceit
• Order of variants on Onceit listing
• Approving Products - Onceit Marketplace
• Add size chart to Onceit listings
• Add a colour attribute to your Onceit listings

View all 9

Orders, Payments and Refunds 2

• Customer email addresses within Onceit orders
• Cancel or refund Onceit orders when using Omnivore

Shipping, Key Settings 4

• Shipping setup and overview for the Onceit Marketplace
• Setup weight based shipping
• Setup free shipping
• Lead time to ship for Onceit Marketplace

Before you Start Selling 3

• Considerations before you start selling on THE ICONIC
• The Iconic - How to get set up
• REST API authorisation to connect Omnivore to The Iconic

Orders and Returns 2

• Refunding orders for The Iconic
• Order errors for the iconic

Creating and Managing Products 3

• The Iconic Marketplace Category Attributes
• Host images on Shopify and retrieve their URL's
• Common listing errors for The Iconic

Key Settings & Shipping 1

• The Iconic Holiday Mode

Before you Start Selling 7

• Shopify install for Trade Me
• Trade Me set up checklist
• 10 tips for selling on Trade Me
• Migrating from Tradevine or My Products
• Fees and Charges

View all 7

Creating and Managing Listings 14

• Create new listings on Trade Me
• Listing products on trade me that are not in your eCommerce Store
• Sponsored Listings
• How to add or remove additional text to the product description on TradeMe
• Tailoring Product Title(s) on Trade Me

View all 14

Orders, Payments and Refunds 8

• Orders and currency
• Quarantine orders on Trade Me
• Fixed price offers and impact on product relists
• Order error - retailer notified failure
• Supported Payment Types using Omnivore

View all 8

Shipping, Key Settings 11

• Managing Shipping - Overview & User Guide
• Order life cycle updates including shipment tracking data
• A guide to Trade Me shipping templates
• Trade Me Shipping Templates update: March 2022
• Updating Trade Me shipping templates

View all 11

Best Practice 0

Before you Start Selling 3

• June 2022 Update for Google Smart Shopping Ads
• An overview of Omnivore's Google Product Feed
• Free Google shopping product listings vs paid Google Product Feed

Set Up 15

• Google accounts explained
• Google website requirements
• How to verify and claim your website
• Phone verification in the Google Merchant Center
• Set up Google Product Feed

View all 15

Shipping, Settings 1

• Shipping overview

Products and syncing 3

• How to set up and upload your product feed to Google
• Google product approval and managing product errors
• Product Identifiers/GTINs and Google Shopping Listings

Settings 2

• When should I uninstall the BigCommerce app?
• System error when launching the Omnivore app

Syncing 2

• Set quantity for all products with 'Do not track inventory for this product' set
• Data used from BigCommerce in Omnivore.

Products 10

• My BigCommerce products have not imported
• Products with Options imported from my BigCommerce store show incorrect pricing for the Options
• Products imported from my Bigcommerce store have incorrect prices or show the wrong amount of GST
• Products imported from BigCommerce show incorrect inventory
• Which images are used from my BigCommerce products?

View all 10

Orders 2

• BigCommerce order errors
• Marking Orders as Shipped and Sending Tracking from BigCommerce.

Settings 2

• Magento tax settings for Omnivore
• Magento suggested tax settings for Australian retailers

Syncing 2

• Magento 2 inventory syncing and product update methods
• Multiple Magento websites

Products 4

• Magento product error product media missing
• Map attributes from Magento 2 to products in Omnivore
• My products in Omnivore are all in a DEFAULT CATEGORY
• Magento Grouped Products and Omnivore

Orders 6

• Marking orders as shipped and sending tracking from Magento
• Apply an attribute based shipping feed for Magento users
• What does an order in Magento look like that has come via Omnivore?
• Omnivore - Magento 1 and 2 Order Errors
• Send orders to different Magento Order Store ID

View all 6

Troubleshooting 7

• Here is a quick overview of how the Magento solution works
• Magento 2 connection and installation troubleshooting
• Using Omnivore, CatchFeeder and Trade Runner magento extensions simultaneously
• Upgrading from Magento 1 to Magento 2 and Omnivore
• I have multiple Magento Stores and Websites, which one does Omnivore use?

View all 7

Settings 1

• Allow Maropost to generate an order ID

Syncing 1

• Syncing between Marketplaces Omnivore and Maropost

Products 3

• How to use Maropost Specifics as Marketplace Attributes
• Maropost product weight settings in Omnivore
• Maropost attribute naming for Omnivore

Orders 0

Settings 2

• When should I uninstall the Shopify app?
• Shopify tax set up for Omnivore

Syncing 4

• Easy View Shopify Data
• Shopify Inventory Setting: Don't track inventory
• Data used from Shopify in Omnivore
• Shopify inventory by location/store

Products 13

• My Shopify products have not imported
• Products imported from Shopify have incorrect prices or show the wrong amount of GST
• Using Shopify Metafields
• Using Shopify Metafields for your images
• How to use Shopify product tags as eBay Item Specifics

View all 13

Orders 5

• Shopify Order Errors
• Mark orders as shipped and send tracking to marketplace from Shopify
• Order currency and store currency in Shopify
• Orders are not marked as shipped in The Marketplace
• How can I tell which marketplace an order has come from in my Shopify store?

Troubleshooting 2

• App error: It seems you have found an error If you have previously installed Omnivore, try uninstall and then install again. If the problem persists, please contact Support
• Connection to your Shopify Store

Settings 3

• UPCs, EANs and ISBNs in WooCommerce
• Setting tax correctly on WooCommerce products
• WooCommerce tax set up for Omnivore

Syncing 1

• Syncing between Marketplaces Omnivore and WooCommerce

Products 4

• Data used from WooCommerce in Omnivore
• How to find your WooCommerce Product IDs or SKU's
• How to set up Product Attributes in WooCommerce
• Manage variants with Woocommerce and Omnivore using Map Fields

Orders 3

• Marking orders as shipped and sending tracking from WooCommerce
• Orders cannot be created in WooCommerce (error: Null payload couldn't get details))
• How to see the marketplace of your WooCommerce orders

Troubleshooting 2

• WooCommerce connection troubleshooting guide
• Add a custom brand attribute field in WooCommerce

Instagram Shopping 2

• Shopping on Instagram
• Upload your feed to Facebook Catalogue Manager

Product Feeds 2

• Microsoft Ads (formerly Bing) Product Feed
• Bing Feed Setup

News 8

• Shopify Billing Update
• Omnivore's new look
• Introduction to Omnivore Analytics
• eBay Autumn 2018 Seller Release
• eBay Guaranteed Delivery

View all 8

Selling on The Iconic 0

Overview 1

• Getting started with your Custom Integration

CSV Upload 4

• Overview
• CSV file requirements and examples
• CSV Integrations summary and setup
• Add order tracking information in Omnivore using CSV

Omnivore V2 API 10

• General Concepts
• Set up
• Omnivore v2 API Summary
• Example Products
• Example Bulk Update Products

View all 10

Omnivore V1 API 2

• V1 APIs Products
• V1 APIs Orders

SFTP 0