Omnivore Support

One of the performance measurements on eBay is the timeliness with which a retailer is able to dispatch an order to a customer.  For this reason, you will r...

We check eBay every 15 minutes to see if an order has been placed and released by eBay. When an order is released by eBay, the order will be imported in...

It can take between 15 minutes and 1 hour for an order to come through from eBay to your eCommerce store. This allows for the order to be released from eBay...

If you have a Shopify store, the eBay order number will appear in the ‘order note’ section. The order will also have an ‘eBay’ Tag in the tag section on ...

If Your Order is Shipped without Tracking If you do not send all your orders with tracking you need to go to Settings ->Administration -> Order Ma...

If you notice orders are not coming through, please submit a support request immediately so we can investigate and fix the issue for you.  Note that orders...

First you should check that the order has come into our system by logging in and clicking on the ‘Orders’ link in the left hand navigation bar.  e.g. ...

Inventory on your eCommerce store is updated as soon as we send the order through to your store and your store accepts the order.  Inventory will be reduce...

This error can sometimes occur when a buyer has entered an invalid email address for their marketplace order. Some marketplaces do not have email addres...

This error occurs when we receive an order from eBay, for a product that isn't in our system. This situation can occur for a number of reasons: ...