Order Issues
One of the performance measurements on eBay is the timeliness with which a retailer is able to dispatch an order to a customer. For this reason, you will r...
Thu, 3 Dec, 2020 at 12:33 PM
We check eBay every 15 minutes to see if an order has been placed and released by eBay. When an order is released by eBay, the order will be imported in...
Mon, 19 Nov, 2018 at 1:10 PM
It can take between 15 minutes and 1 hour for an order to come through from eBay to your eCommerce store. This allows for the order to be released from eBay...
Thu, 16 Feb, 2017 at 10:35 AM
If you have a Shopify store, the eBay order number will appear in the ‘order note’ section. The order will also have an ‘eBay’ Tag in the tag section on ...
Mon, 1 Apr, 2019 at 3:57 PM
If your order is not showing as shipped in eBay but it is in your eCommerce store and in our system, then you may not have provided the Tracking ID and the ...
Fri, 10 Aug, 2018 at 5:04 PM
If you notice orders are not coming through, please submit a support request immediately so we can investigate and fix the issue for you. Note that orders...
Fri, 3 Feb, 2017 at 12:43 AM
First you should check that the order has come into our system by logging in and clicking on the ‘Orders’ link in the left hand navigation bar. e.g. ...
Wed, 6 Dec, 2017 at 4:23 AM
Inventory on your eCommerce store is updated as soon as we send the order through to your store and your store accepts the order. Inventory will be reduce...
Fri, 3 Feb, 2017 at 12:25 AM
This error can sometimes occur when a buyer has entered an invalid email address for their marketplace order. Some marketplaces do not have email addres...
Thu, 23 Nov, 2017 at 2:12 AM
This error occurs when we receive an order from eBay, for a product that isn't in our system. This situation can occur for a number of reasons:
...
Thu, 23 Nov, 2017 at 3:52 AM