TABLE OF CONTENTS


Overview


On occasion, an error will be reported by Shopify when we try to create the order in your Shopify system.  The order itself does not have an issue, the issue is that Shopify won't accept the order.


On the order page in Omnivore there is usually a specific error in red at the top of the order page.  Below is a list of the usual error messages and their explanations.


Unable to Claim Inventory


Error message: {"errors":"Unable to claim inventory"}

Error message (example, actual numbers will vary): {"errors":"Inventory not available; Asked for {5184082563=\u003e1}, got {5184082563=\u003e0}"} 

Explanation: the product is out of stock, i.e. inventory quantity is zero in Shopify. Either increase the inventory and resend the order or cancel the order in our system and refund the customer in your actual marketplace seller account..



Line Item Is Invalid


Error message: {"errors":{"order":["Line items is invalid"],"line_items":["Title can't be blank"]}}

Explanation: the product is inactive or has been deleted from your website and can no longer be found. 

This can happen:

  • If you've deleted the product in Shopify.
  • If you made it unavailable in Shopify when it runs out of stock.


You will need to manually manage this order or cancel the order in our system and refund the customer in your actual marketplace seller account.



Customer email Address is Invalid


Error message: {"errors":{"customer":["Email is invalid"],"order":["Customer Email is invalid"]}} 

Explanation: Shopify validates the email address of all customers and has concluded that the email address is not valid. 


This could be an obvious reason, e.g. malformed email address, or a more subtle reason, e.g. : the domain name has no MX record, or the domain name does not have proper DNS records. 


In this scenario it is up to you to decide if the order should proceed or should be cancelled. If you want to proceed, you will need to edit the email address in our order system to a valid email address, then resend the order.



Cannot find Product SKU

Error message (example, actual numbers will vary): Cannot find product variant, sku: 1234567890, retailerRef: 54321012345 

Explanation: the product or the variant cannot be found in our system, thus it cannot be sent to Shopify. 


This can happen:

  • If you've deleted the product in Shopify.
  • If you made it unavailable in Shopify when it runs out of stock.
  • If you have created the listing manually in the Marketplace, therefore that product is not in Omnivore or Shopify.
  • If you use multiple integration tools or apps, other than Omnivore to mange your listings, this is not supported as it causes these errors.


Shipping or Billing Address Is Blank


Error message: {"errors":{"billing_address":["Province can't be blank"],"shipping_address":["Province can't be blank"]}} 

Error message: {"errors":{"billing_address":["Province is not a valid region in New Zealand"],"shipping_address":["Province is not a valid region in New Zealand"]}}

Explanation: Make sure the State field in the Address is not empty and contains a valid value.


For Australia use the abbreviated form, eg: NSW, QLD, etc. See Postal code on this page https://en.wikipedia.org/wiki/States_and_territories_of_Australia

For New Zealand use the abbreviated form, eg: CAN, AUK, etc. See List of regions on this page https://en.wikipedia.org/wiki/Regions_of_New_Zealand 



Country Cannot Be Blank

Error message: {"errors":{"billing_address":["Country can't be blank"],"shipping_address":["Country can't be blank"]}}

Explanation: Make sure the Country field in the Address is not empty. Also, make sure that the country is enabled in the shipping methods of your Shopify store.


See more info here:

https://ecommerce.shopify.com/c/shopify-apis-and-technology/t/unable-to-create-order-via-shopify-api-with-country-set-to-singapore-299002



Next Steps & Reading


Please follow this article for tips, and steps and help to fix these errors.