TABLE OF CONTENTS


Overview

On occasion, an error will be reported by Shopify when we try to create the order in your Shopify system.  The order itself does not have an issue, the issue is that Shopify won't accept the order.


On the order page in Omnivore there is usually a specific error in red at the top of the order page.  Below is a list of the usual error messages and their explanations.  In many cases it is a problem with the product within the order.

Unable to Claim Inventory

Error Message: {"errors":"Unable to claim inventory"}

Error Message: (example, actual numbers will vary): {"errors":"Inventory not available; Asked for {5184082563=\u003e1}, got {5184082563=\u003e0}"} 

Error Message: {"errors":{"line_items":["Unable to reserve inventory"]}} 

Explanation: the product is out of stock, i.e. inventory quantity is zero in Shopify. Either increase the inventory and resend the order or cancel the order in our system and refund the customer in your actual marketplace seller account..


Line Item Is Invalid

Error message: {"errors":{"order":["Line items is invalid"],"line_items":["Title can't be blank"]}}

Explanation: the product is inactive or has been deleted from your website and can no longer be found. 

This can happen:

  • If you've deleted the product in Shopify.
  • If you made it unavailable in Shopify when it runs out of stock.


You will need to manually manage this order or cancel the order in our system and refund the customer in your actual marketplace seller account.


Customer email Address is Invalid

Error message: {"errors":{"customer":["Email is invalid"],"order":["Customer Email is invalid"]}} 

Explanation: Shopify validates the email address of all customers and has concluded that the email address is not valid. 


This could be an obvious reason, e.g. malformed email address, or a more subtle reason, e.g. : the domain name has no MX record, or the domain name does not have proper DNS records. 


In this scenario it is up to you to decide if the order should proceed or should be cancelled. If you want to proceed, you will need to edit the email address in our order system to a valid email address, then resend the order.


Cannot find Product SKU

Error message (example, actual numbers will vary): Cannot find product variant, sku: 1234567890, retailerRef: 54321012345 

Explanation: the product or the variant cannot be found in our system, thus it cannot be sent to Shopify. 


This can happen:

  • If you've deleted the product in Shopify.
  • If you made it unavailable in Shopify when it runs out of stock.
  • If you have created the listing manually in the Marketplace, therefore that product is not in Omnivore or Shopify.
  • If you use multiple integration tools or apps, other than Omnivore to mange your listings, this is not supported as it causes these errors.


Service is unavailable

Error Message: The order cannot be created in Shopify due to these errors: {"errors":"Service is unavailable."}  

Explanation:  https://help.shopify.com/en/manual/your-account/pause-deactivate-store#pause-and-build-your-store


When you use the Pause and Build plan, your store continues to run at a reduced cost of $9 USD per month. You can access your Shopify admin and edit your products when you need to, but your checkout is disabled. This means that customers can review your products, but they can't purchase them. 


Downgrading stops the ability to create orders which will therefore return an error in our App when we try to send orders to the Shopify Store.


Shipping or Billing Address Is Blank

Error message: {"errors":{"billing_address":["Province can't be blank"],"shipping_address":["Province can't be blank"]}} 

Error message: {"errors":{"billing_address":["Province is not a valid region in New Zealand"],"shipping_address":["Province is not a valid region in New Zealand"]}}

Explanation: Make sure the State field in the Address is not empty and contains a valid value.


For Australia use the abbreviated form, eg: NSW, QLD, etc. See Postal code on this page https://en.wikipedia.org/wiki/States_and_territories_of_Australia

For New Zealand use the abbreviated form, eg: CAN, AUK, etc. See List of regions on this page https://en.wikipedia.org/wiki/Regions_of_New_Zealand 


Country Cannot Be Blank

Error message: {"errors":{"billing_address":["Country can't be blank"],"shipping_address":["Country can't be blank"]}}

Explanation: Make sure the Country field in the Address is not empty. Also, make sure that the country is enabled in the shipping methods of your Shopify store.


See more info here:

https://ecommerce.shopify.com/c/shopify-apis-and-technology/t/unable-to-create-order-via-shopify-api-with-country-set-to-singapore-299002

Cannot be a variant with components 

Error message: The order cannot be created in Shopify due to these errors:{"errors":{"line_items.variant_id":["cannot be a variant with components"]}}

Explanation:  This error occurs on an other when the shopify product in the order is a Bundles Product created in Shopify. We do not support Bundles that were created in Shopify.  The order will have to managed manually as we will not be able to push the order to Shopify.  The product in our system will have to be blocked, you can use Omnivore to create a Bundle using the SKU's.  



Next Steps & Reading

Please follow this article for tips, and steps and help to fix these errors.

If you have read this FAQ and your Order Error is not listed, please let us know so we can investigate and add it to the existing list of errors.