Omnivore Support

TABLE OF CONTENTS

• Overview
• Why you may get this error

Overview

This FAQ takes a look at an error you might receive when trying to launch eBay LINK/Omnivore from Shopify or BigCommerce. 

Why you may get this error

If you receive this error when trying to launch eBay LINK/Omnivore from Shopify or BigCommerce then the following reasons may apply:

Accessing Multiple Shopify or BigCommerce stores from one Shopify/BigCommerce login

• If you have access to multiple Shopify/BigCommerce stores from one Shopify/BigCommerce login and try to open eBay LINK/Omnivore its likely that you will receive this error. 
• If you need to access Omnivore for multiple Shopify/BigCommerce stores please contact support and we will create a separate login. Please provide proof e.g a screenshot of your Shopify/BigCommerce which shows the stores you have access to.

You have switched from BigCommerce to Shopify (or Vice Versa) and you have kept the same store name

• If you have the same name in BigCommerce as in Shopify, for example if your Store is called "All that digi' in Shopify and in BigCommerce you will receive this error.
• Please contact support as we will need to remove the old store