TABLE OF CONTENTS

Overview

This FAQ covers the Import from and Upload to Buttons on the main Dashboard screens.


Important information.  

The Import and Upload buttons don’t need to be clicked under normal circumstances. Automatic feeds, syncs, webhooks, and incremental updates continuously run in the background to manage product updates.


In rare cases, running a full sync manually may be necessary, but this should be the exception, not the rule. Manually created jobs take priority over the system’s automatic syncs, pausing them and potentially slowing down the overall process if automatic jobs are already running.


Using these buttons can sometimes disrupt the normal update flow, so it's best to rely on the automatic processes.


More information on how we sync can be found here.


How the import and upload works

  • Import 
  1. When you click Import you will notice there are two options.
  2. Please read the message in full.
  3. The Green Import will process and pull in awaiting changes and updates to products.
  4. The Red import will check 'all products' regardless of whether they have changed or not.  This import is slower.

  • Upload
  1. When you click upload be sure to read the message in full.
  2. Note that this does not trigger an import from your eCommerce Store.
  3. A purge job will run during an upload so this will remove any products that have been blocked or zeroed out due to no inventory.


When to use the buttons key points


  • Use the Import and Upload buttons only if you can't wait for the automatic background jobs to process the updates.
  • For urgent data updates, manually triggering these options can be helpful.
  • Avoid using them every time a change is made on your website; webhooks and incremental feeds automatically handle such updates.
  • If you make a change in Omnivore, the system will process it through a feed by default, so manual actions aren't necessary.
  • Keep in mind that manually triggered jobs take priority over system jobs, which can slow down the overall update process.
  • Full import and upload jobs can take several hours, days, or even weeks to complete if you have hundreds of thousands of products.