Omnivore Support

Dashboard 2

• Overview and dashboard features
• Why does my dashboard say "Refreshing"?

Products 15

• About the Products page
• Overview of Blocking a Product
• How do I block an item from listing on a marketplace?
• How do I block products from listing using keywords (Product and Variant Exclusions)?
• What is an "Active Product" vs a "Not Active" product?

See all 15 articles

Product Groups 6

• What is a Product Group?
• What can I use Product Groups for?
• How to create a Product Group
• How do I use a Product Group with a Promotion?
• How do I use a Product Group for Shipping?

See all 6 articles

Product Actions 1

• Creating different Product titles on different marketplaces using Product Actions

Category Mapping 5

• Category Mapping; assigning marketplace categories to your products
• How to map/assign products to marketplace categories
• Ignoring 'promotional' retailer categories
• How to delete or change a category
• Using keyword filtering and creating rules

Orders 5

• Overview of orders
• What is a ‘Quarantined’ order?
• Safeguarding Personally Identifiable Information (PII)
• What does the order status "Retailer Notified Failure" mean?
• Orders and Currency

Pricing and Promotions 9

• Overview
• What kind of promotions can I create?
• How do I change the price of my products on a marketplace using the Promotions feature?
• Can I have a different price on the same product in my eCommerce store and on eBay?
• Can I change a promotion that is active?

See all 9 articles

Bundles 2

• How to create a Bundle
• Bulk Upload of Bundles via CSV

Feeds & Synching 4

• What is a feed?
• How often are updates made between my eCommerce store and eBay?
• If I make a change to products in my eCommerce store, when will it be updated in eBay?
• Can I manually trigger a sync if I have made a change in my eCommerce store?

Reporting 1

• Overview

Inventory Management 7

• Why does my eBay Seller Hub shows Active listings with zero available quantity
• How do I clear out 'unsold' listings?
• How often is inventory synched between eBay and my eCommerce store?
• When is inventory on my eCommerce store updated when an order has been made on eBay?
• Are there ways to prevent overselling? Is there a stock buffer?

See all 7 articles

Omnivore Charges 1

• Shopify billing