Omnivore Support

Dashboard 2

• When the Omnivore Dashboard is refreshing
• Add, Update and Delete Contacts in eBay LINK

Products 18

• Manage your listings in Omnivore
• NEW - View product and marketplace history
• Block or exclude products from listing on a marketplace
• Block one or more products from listing on a marketplace
• Block a product that is already listed

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Product Groups 5

• About Product Groups
• Create a product group in Omnivore
• Using a Product Group for a Promotion
• Using a Product Group for eBay Shipping
• Using the same Product Group for Shipping and Promotions

Product Actions 10

• Create product names/different product titles for each marketplace
• A guide to create custom descriptions to enhance sales
• Create stock buffer by product action and group
• Add additional image(s) using a product action or attribute
• Create a size chart using a product action

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Category Mapping 6

• Overview of Omnivore Category Mapping
• Assign products to marketplace categories
• How to delete or change a category
• Ignoring 'promotional' retailer categories
• Using keyword filters and rules for category mapping

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Orders and Refunds 9

• Overview of orders in Omnivore
• About ‘Quarantined’ orders
• Meaning of the order status "Retailer Notified Failure"
• Order refunds and cancellations
• Orders in Omnivore but not in your eCommerce Store

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Pricing and Promotions 9

• About the Promotions feature
• Types of promotions
• Change the price of products on a marketplace using Promotions
• Pricing the same product differently in my eCommerce store and on eBay
• How to change a promotion that is active

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Bundles 2

• Creating Bundles and Bulk Buys
• Bulk Upload of Bundles via CSV

Feeds & Synching 5

• Import from eCommerce Store and Upload to Marketplace buttons
• Definition of a feed
• Sync frequency between my eCommerce store and the marketplace
• Syncing when you've made a change in eCommerce store
• Updates to eBay after making a change to products in your eCommerce store

Settings 4

• How to login
• Turning off email alerts
• Suspended or Restricted Account
• How To Add, Update and Delete Contacts in Omnivore

Reporting 1

• Reporting in Omnivore

Inventory Management 7

• Inventory syncing between the Marketplace and eCommerce stores
• Prevent oversells using Omnivores stock buffer feature
• Manually changing the stock quantity of a product on the Marketplace
• Minimum Stock Sync Threshold
• Clearing Out 'unsold' Listings

View all 7

Omnivore Charges 1

• Shopify billing