Omnivore Support

Dashboard 3

• Overview and dashboard features
• Why does my dashboard say "Refreshing"?
• How To Add, Update and Delete Contacts in eBay LINK

Products 13

• Block or exclude products from listing on a marketplace
• About the Products page
• What is an "Active Product" vs a "Not Active" product?
• How can I send product or order link from Omnivore?
• How long does it take for the product to be removed from eBay after it has been blocked in the system?

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Product Groups 7

• What is a Product Group?
• What can I use Product Groups for?
• Create a product group in Omnivore
• How do I use a Product Group with a Promotion?
• How do I use a Product Group for eBay Shipping?

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Product Actions 2

• Creating different Product titles on different marketplaces using Product Actions
• Complete guide to editing descriptions

Category Mapping 5

• Category Mapping; assigning marketplace categories to your products
• How to map/assign products to marketplace categories
• Ignoring 'promotional' retailer categories
• How to delete or change a category
• Using keyword filtering and creating rules

Orders 8

• Overview of orders
• What is a ‘Quarantined’ order?
• Orders and Currency
• Order not found in your eCommerce Store. Error: Product SKU Not Found.
• Safeguarding Personally Identifiable Information (PII)

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Pricing and Promotions 9

• Overview
• What kind of promotions can I create?
• How do I change the price of my products on a marketplace using the Promotions feature?
• Can I have a different price on the same product in my eCommerce store and on eBay?
• Can I change a promotion that is active?

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Bundles 2

• Creating Bundles and Bulk Buys
• Bulk Upload of Bundles via CSV

Feeds & Synching 4

• What is a feed?
• How often are updates made between my eCommerce store and eBay?
• If I make a change to products in my eCommerce store, when will it be updated in eBay?
• Can I manually trigger a sync if I have made a change in my eCommerce store?

Settings 4

• Overview of Settings
• How to login
• Suspend Account or your account is currently suspended.
• How To Add, Update and Delete Contacts in Omnivore

Reporting 1

• Overview

Inventory Management 7

• Why does my eBay Seller Hub shows Active listings with zero available quantity
• How do I clear out 'unsold' listings?
• How often is inventory synched between eBay and my eCommerce store?
• When is inventory on my eCommerce store updated when an order has been made on eBay?
• Are there ways to prevent overselling? Is there a stock buffer?

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Omnivore Charges 1

• Shopify billing