Omnivore Support

About eBay Australia 10

• Important Information About Listing On eBay AU
• What You'll Need
• The connection to your eBay Storefront will expire in "X" day(s)
• Potential Issues and How to Solve Them
• Quick Links to key eBay Pages

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Creating & Managing Listings 16

• How to list a product on eBay
• eBay Listing Limits
• Common eBay Listing Errors and how to resolve them.
• How do remove links from my product descriptions for eBay
• How do I end a listing on eBay?

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Product Listing Template 6

• Can I Change The Logo In My Product Listing Page?
• How can I create my own product listing template in eBay?
• Can I change the product listing template provided?
• Product Listing Template - best practice and how to avoid using banned words.
• Cross sell eBay listing template

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eBay Shipping, Location, Returns and Payments 23

• eBay Managed Payments
• Product Shipping Location on eBay Listings
• Change the price of shipping and edit the policy in Omnivore
• How do I set up international shipping?
• Can I exclude areas where I don’t want to ship to? How do I do this?

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Product Identifiers - (i.e. UPC, EAN, MPN) 2

• What are product identifiers?
• What do I need to do to make sure I meet eBay's requirements for product identifiers?

eBay Best Practice 7

• Optimise your product titles for eBay search
• Adult content and Private Listings
• How can I tailor the ‘Title’ on eBay for my products?
• eBay Promoted Listings
• Top tips for selling on eBay

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eBay Stores 8

• Which eBay store should I use?
• Can I change my eBay store subscription?
• Placing your eBay Store on holiday mode.
• Can I automatically leave feedback for a buyer?
• Why are all my products listed under an 'Other' category in my eBay store?

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Product Listing Issues 26

• eBay validation error: category doesn't accept variations
• eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
• eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
• Can I sell alcohol/liquor related products on eBay?
• eBay validation error: A product cannot be moved from a Variation-enabled Category to a Variation-disabled Category

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Order Issues 11

• Why am I receiving Overdue Orders email notifications?
• How do orders flow between eBay and my eCommerce store?
• How long does it take for an order to come through to my eCommerce store from eBay?
• How can I tell if an order has come from eBay in my eCommerce store?
• Why is my order not showing as shipped in eBay?

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Refunds and Cancellations 4

• How do I refund an order?
• How do I get my eBay final seller fees returned if I cancel an order?
• What is eBays' auto return process?
• Cancelling orders for out of stock and Seller Standards

Click & Collect 3

• Allocating home-delivery orders to dispatch from a store
• Generate home-delivery stock quantity from store inventory feed for Click and Collect
• Updating Click and Collect stores