Help & FAQs
What are you looking for ?
Enter your search term here...
New support ticket
Check ticket status
Selling on eBay
Getting Set Up to Sell
Selling on ebay.com.au
What You'll Need
Potential Issues and How to Solve Them
Quick Links to key eBay Pages
Sellers with existing listings on eBay - keep your eBay Listings Live
See all 8 articles
Creating & Managing Listings
How to list a product on eBay
eBay Listing Limits
Common eBay Listing Errors and how to resolve them.
How to modify product descriptions for eBay
How do remove links from my product descriptions for eBay
See all 17 articles
Product Listing Template
Can I Change The Logo In My Product Listing Page?
How can I create my own product listing template in eBay?
Can I change the product listing template provided?
Product Listing Template - best practice and how to avoid using banned words.
Cross sell eBay listing template
eBay Shipping, Location, Returns and Payments
eBay Managed Payments
Product Shipping Location on eBay Listings
How do I change the price of shipping?
How do I set up international shipping?
Can I exclude areas where I don’t want to ship to? How do I do this?
See all 22 articles
Product Identifiers - (i.e. UPC, EAN, MPN)
What are product identifiers?
What do I need to do to make sure I meet eBay's requirements for product identifiers?
eBay Best Practice
Optimise your product titles for eBay search
Adult content and Private Listings
How can I tailor the ‘Title’ on eBay for my products?
eBay Promoted Listings
10 tips for selling on eBay
See all 7 articles
Which eBay store should I use?
Can I change my eBay store subscription?
Placing your eBay Store on holiday mode.
Can I automatically leave feedback for a buyer?
Why are all my products listed under an 'Other' category in my eBay store?
See all 8 articles
Product Listing Issues
eBay validation error: category doesn't accept variations
eBay validation error: Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side
eBay validation error: Variation Specifics provided does not match with the variation specifics of the variations on the item.
Can I sell alcohol/liquor related products on eBay?
eBay validation error: Variations Specifics and Item Specifics entered for a Multi-SKU item should be different
See all 26 articles
Why am I receiving Overdue Orders email notifications?
How do orders flow between eBay and my eCommerce store?
How long does it take for an order to come through to my eCommerce store from eBay?
How can I tell if an order has come from eBay in my eCommerce store?
Why is my order not showing as shipped in eBay?
See all 11 articles
Refunds and Cancellations
How do I refund an order?
How do I get my eBay final seller fees returned if I cancel an order?
What is eBays' auto return process?
Cancelling orders for out of stock and Seller Standards
Click & Collect
Allocating home-delivery orders to dispatch from a store
Generate home-delivery stock quantity from store inventory feed for Click and Collect
Updating Click and Collect stores