Orders and Refunds

Overview of orders in Omnivore
TABLE OF CONTENTS Orders in Omnivore Additional Reading Orders in Omnivore We import fully paid orders from your Marketplace Store into Omnivor...
Thu, 25 May, 2023 at 6:06 AM
About ‘Quarantined’ orders
TABLE OF CONTENTS Overview Reasons for Quarantined Orders How Quarantined Orders Work How to Release an Order From Quarantine eBay Orders on Hold Due ...
Tue, 30 Jan, 2024 at 12:58 PM
Meaning of the order status "Retailer Notified Failure"
TABLE OF CONTENTS Overview Reasons for 'Retailer Notified Failure' and what to do Next Steps Overview If you have orders that are stuc...
Thu, 25 May, 2023 at 6:08 AM
Order refunds and cancellations in Shopify
TABLE OF CONTENTS Overview and Pre-Reading For Shopify Sellers on eBay AU, The Iconic, MyDeal, Coles Best Buys Cancel an unfulfilled order in Shop...
Fri, 25 Oct, 2024 at 10:58 AM
Orders in Omnivore but not in your eCommerce Store
Read this article if you have an order in Omnivore that says Retailer Notified Failure.  Or if an order has not arrived into your eCommerce Store. TA...
Wed, 25 May, 2022 at 10:21 AM
Orders and Currency
All orders from marketplaces will be sent back to your eCommerce store in the currency that your eCommerce store is set up. For example, if your store i...
Thu, 25 May, 2023 at 6:01 AM
Order not in the eCommerce Store error 'product sku not found
TABLE OF CONTENTS Overview Product SKU not found How to correct  Tips More Helpful Information Overview Sometimes we import an order from the mark...
Tue, 18 Jul, 2023 at 1:26 PM
Marketplace requirements for Shipment and Tracking of orders
TABLE OF CONTENTS Overview Table of Order Tracking and Shipment Requirements by marketplace Overview Each marketplace has different requirem...
Mon, 3 Jul, 2023 at 4:16 PM
Safeguarding Personally Identifiable Information (PII)
TABLE OF CONTENTS Overview Our standard for safeguarding PII  Additional options Overview This FAQ reviews how we safeguard your customers PII. ...
Thu, 25 May, 2023 at 8:26 AM