This FAQ reviews which images are imported by Omnivore to use for BigCommerce products.

About imported images for BigCommerce products

Our system will import images attached to Options e.g colours or size) OR the main images added to the parent product but not both.


If your products have options (e.g colours or size) and images have been added in the 'Images & Videos' tab in Bigcommerce (screenshot 1 below and to each option (screenshot 2) we will only import the images attached to the options in screenshot 2. -

BigCommerce Screenshot 1:

BigCommerce Screenshot 2:

In our system on the product information page:

If your product doesn't have images uploaded against Options we will import the images uploaded to the main Product for example:

In BigCommerce with images added in the 'Images & Video' tab only:

In our system: