Orders, Payments and Refunds

Orders and currency
All orders from Trade Me will be sent back to your eCommerce store in the currency that your eCommerce store is set up, For example, if your store is in...
Mon, 17 Apr, 2023 at 12:06 PM
Quarantine orders in Traderunner
TABLE OF CONTENTS Overview What is a quarantined order? What to do if you receive a quarantined order.  Key Points: If the Buyer does not pay for t...
Fri, 12 May, 2023 at 4:07 PM
Fixed price offers and impact on product relists
TABLE OF CONTENTS Overview What to know How to turn Fixed Price Offer listings on or off A few things to note Overview A Fixed Price Offer (FPO) is...
Fri, 12 May, 2023 at 4:07 PM
Order error - retailer notified failure
TABLE OF CONTENTS Overview What is a Retailer Notified Failure? Why does a Retailer Notified Failure error occur? How do I cancel an order? Points to ...
Mon, 17 Apr, 2023 at 1:05 PM
Supported Payment Types using Omnivore
If you list products on Trade Me using Omnivore, you can offer Pay Now and After Pay. All listings are created with Pay Now by default. If you want to o...
Fri, 31 May, 2024 at 1:57 PM
Add After Pay to Trade Me Listings
TABLE OF CONTENTS Overview How to activate Afterpay on all listings How to activate Afterpay on a Product Group Overview You can now add Afterpay as...
Wed, 19 Apr, 2023 at 5:31 AM
Trade Me Order lifecycle and updates
TABLE OF CONTENTS Overview The Lifecycle of an Order in Traderunner Overview In this FAQ you'll learn about the Trade Me/Omnivore order lifecycle...
Fri, 12 May, 2023 at 4:16 PM
How do I refund a customer after purchase?
Marking an Order as Refunded in Omnivore does NOT refund the order in Trade Me or your eCommerce site. The "Mark as Refunded" option for an order ...
Tue, 19 Jul, 2022 at 7:55 AM