When adding or updating listings on Kogan you may occasionally see listing errors or warnings sent back from Kogan.

This FAQ offers a table below with the most common errors/warning messages from Kogan, and what you can do to resolve them to ensure any affected product(s) are listed successfully on Kogan.

Error Message | Suggested Solution Chart


update error: Product with SKU UOG-0050-005 not foundClick 'Upload to Kogan' from the Dashboard to resolve this error. If it persists, contact support.
product_description: Sensitive keyword(s) detected: vibrator. Consider listing this item to sensitive category.If the product does not belong in a sensitive category please edit your description to remove or change the "sensitive" word in the error message that is blocking the item from listing.
creation error: Unable to process image with url:Image names that form part of a URL must contain only a special subset of characters: the familiar alphanumeric symbols and standard characters like  - _ ~ 

Unsafe characters can include blank/empty space and " é < > # % | % { } \ ^ . ` , etc
If your image name in your website contains any unsafe characters or spaces, please rename and upload this to your website. When this has been done please go to the Omnivore Dashboard and hit the "Import from ****" button.
category: Category ****************** does not existThis error is usually when Kogan have made changes to their categories. Please contact support
sku: A product with this sku already existsYou may see this error when you add new products (either in the setup stage or later). Please go to your Dashboard and hit "Upload to Kogan". This error should resolve when your listings go live in Kogan after the second upload but if it persists contact support with specific product examples.
product_sku: Enter a valid 'sku' which does not contain commasKogan cannot accept a comma in a sku, please fix the sku data in your website.
product_sku: Ensure this field has no more than 45 charactersKogan cannot accept skus that have more than 45 characters, please fix the sku data in your website.
 Invalid handling days 0Kogan cannot accept zero handling days in the Shipping settings. Check Omnivore-Settings-Kogan-Shipping and adjust the handling days to be >0

Failed to build Kogan update, reason: Cannot invoke method getExtraAttributes() on null object

This Kogan validation warning and error message can sometimes occur if the structure of the product has changed.  Example, the product was a single variant then became a multi-variant OR vice versa.  Most marketplaces do not handle product structure changes very well.  We can delete the product data for you and attempt to update the product to Kogan again, to do this you will need to contact our Support Team by raising a ticket.

Kogan validation error: creation error: Costs not provided for any approved currencies

This error points to a potential issue with shipping on Kogan. It can mean that the shipping policy does not exist for the relevant country which is Kogan AU or Kogan NZ.  Check the shipping policies are present for either AU or NZ or if you are selling on both check there is a shipping policy for both.

Failed to build Kogan update reason: The entity ******* was reference but not declared.

This can mean that your product title has a special character in it that Kogan will not accept.  Check your title for Kogan for special characters and if necessary you can edit your product titles by following this FAQ.