TABLE OF CONTENTS


Overview

This FAQ provides troubleshooting steps for cases where Shopify products have not been imported into Omnivore. 


Possible Reasons Why Products Haven’t Imported

If all or some of your Shopify products are missing, consider the following troubleshooting steps:

  1. Missing Images: Every product listing requires at least one image. Products without images will not be imported.
  2. Missing Descriptions: All products must have a description to be imported.
  3. Visibility Settings: The product must be visible during the first import. Ensure the following:
    • On the Shopify product page (top-right corner), the "Online Store" visibility checkbox is selected.
    • A publish date is set in the "Publish this product on" field. Click the calendar icon to add a date if needed.
    • If you want to import hidden products later, refer to this FAQ - Import Hidden Products from Shopify.
  4. Collection Assignment: Omnivore retrieves Shopify products based on their association to a Collection. If a product is not in a Collection, it won’t be imported. Shopify Collections determine how products are categorised in Omnivore and mapped to marketplace categories for listing.
  5. Inventory Policy Settings: If your Inventory Policy is set to "Shopify tracks this product's inventory", the quantity must be greater than zero for the product to be imported.


If your product still isn’t importing after these checks, contact Support for further assistance.