TABLE OF CONTENTS


Omnivore Settings

In Omnivore please navigate to the Settings, eBay Australia, General & Shipping pages.  Here are some commonly used settings required for setup:


Note: to apply changes made on this page be sure to scroll down and click 'Update'.


  1. eBay AU Connection - you will need to authorise Omnivore to eBay Australia.  This is section is at the top of the general settings page, you complete this by clicking 'Authorise Now' and logging in to your actual eBay Account.
  2. Excluding specific products and images from listing - you can exclude products based on brand, title keyword,  and your own store categories.
  3. Set your eBay Returns and Payments information.
  4. Check tax settings, more info can be found here and also here.
  5. Orders - if you have existing orders on eBay and you don't want them imported use the 'do not import orders before this date' field. 


Check eBay Australia Settings

The information below is a check list summary, note it is unlike other setup articles.  eBay Australia has significant setup content all of which is referenced below.



Before you click Start Selling in Omnivore

In Omnivore the eBay Australia Marketplace Tab will say "Setup' in yellow until Start Selling is clicked. These steps must be completed in Omnivore before Start Selling can be clicked.

  1. Check your eBay Seller Account is correctly setup and that your store type is suitable for the amount of products you intend to list.
  2. Map your products to eBay Categories.
  3. Check your Shipping & Business Policies are setup, check the wording exactly matches what eBay require.
  4. Check you have opted in for Managed Payments.
  5. Exclude any products you don't want to list.
  6. Check the Omnivore Dashboard under Listing Errors for products that won't list due to errors.
  7. Check the Omnivore Dashboard for general alert warnings.
  8. Check you are aware of all eBay Australia fees.


Articles for Setup

Category Mapping 

Existing Listings

Connect Omnivore to eBay Australia

Create Product Groups

Block and Exclude Products

Good til Cancelled Listings

Setting a stock buffer 

Use a promotion to change the list price



Overview of other settings


The Omnivore Settings, Functions and Features can all be accessed using the left hand menu navigation.  Over time you will get used to accessing these menus to make full use of the many features and functions of the Omnivore App.


Here is an overview:


Settings, Marketplace Name (eg eBay Australia), General:  the settings on this page are specific to eBay - you can also 'pause' the eBay integration on this page.  If you change anything on this page an Upload to eBaywill be required.

Settings, eCommerce Platform Name (eg Shopify), General:  the settings on this page affect the import feed from your eCommerce Store.  Changes on this page will affect eBay and other marketplaces if you have them. If you change anything on this page an Import from your eCommerce Store (eg Shopify) will be required. 

Settings, Administration: this section relates to how we manage feeds, updates, orders and generic functions relating to the integration.  Changes made in this section are specific to the overall Omnivore account and they will affect the eBay integration and other marketplaces.

Settings, Account Summary:  this section is where you can view your invoices, general account summary, your contact information and also notification information.  Any changes made in this section won't need an upload to the marketplace but you will need to click the update button on the page.


The screen capture below shows the left hand menu options which also include how to access:

Products, Orders, Promotions, All Settings, and Support Articles. It also displays second tier settings in the Administration Menu.



After you have read this FAQ you may be ready to check out the Features and Functions Guide Page


If you would like to contact our Support Team please click here.

If you would like to contact eBay Australia Marketplace please log into your eBay Account and lodge a ticket to Customer Service or use the eBay AU Chat Support.