Omnivore Support

TABLE OF CONTENTS

• Overview
• eBay Seller Account Details
• Mandatory Business Policies
• Listing Settings
• Postage Charges

Overview

Before you can begin selling on eBay.com.au, you'll need to make sure you have the following information available. Please read through this FAQ in full to help organize.

eBay Seller Account Details

• You'll need to provide the user ID and password for this account during marketplace setup. 
• Don't have an eBay Seller account? Create one here: https://scgi.ebay.com.au/ws/eBayISAPI.dll?RegisterEnterInfo&bizflow=2
• Please note your eBay Store must be an eBay Australia Store in order to integrate with us.

Mandatory Business Policies

Once you have an eBay seller account, please ensure you have configured/enabled the following settings on the account. 

FOLLOW THIS CHECKLIST CAREFULLY:

Automated payment method (now called Managed Payments)- you'll need to have an automated payment method (Managed Payments) configured for payment of any eBay fees.

• Further Info is available here: https://www.ebay.com.au/sellercentre/managed-payments
• You can also use this link here to get started on Managed Payments
• Please make sure eBay Managed Payments is setup in the early stages of the overall setup process.
  
  

Business policies- please ensure you have the eBay Business Policies feature enabled.

• To enable/opt into Business Policies go here for more information - the Opt In link can be found here.
  Note: once you complete the eBay marketplace setup process, you should have 3 business policies created on eBay, named "basic" (postage policy), "PayPal" (payment policy) and "ReturnPolicy" (returns policy). 
• Please do not rename or delete these policies as our platform requires them. They must be written exactly as above:  basic - PayPal - ReturnPolicy.   **Regarding the Payment Policy, even though eBay uses Managed Payments the payment policy name for Omnivore users is still called 'PayPal'.  The term PayPal is just the placeholder name for that business policy.
• In eBay Business Policies can be found under My eBay / Account - https://accountsettings.ebay.com.au/uas - scroll down and see Business Policies.

Listing Settings

• Out of Stock Flag- Your 'Out Of Stock' preference must be set to 'Yes' in eBay so that when products go out of stock, the listing does NOT end. eBayLink and Omnivore rely on this setting to revise listings so if you want listings to end when they hit 0 stock you will need to manually end them in eBay.
  • To set your Out of Stock flag to 'Yes' go to https://www.ebay.com.au/uas/selling-pref and activate as in the screenshot below

• eBay Store Subscription- We strongly recommend that you subscribe to an eBay Store, if you don't you will be charged for each individual listing.
  • Subscribe to an eBay Store here http://www.subs.ebay.com.au/stores/select/basic
  • For more information see https://sellercentre.ebay.com.au/store-packages-pricing

• Listing limits- By default, eBay limits any new seller account to listing only a small number of items, and up to a maximum total value.
  
  In order to list more items, and list a higher total value of items, you'll need to request an increase of your selling limits.
  More info on how to do so is available here: https://www.ebay.com.au/help/selling/listings/selling-limits?id=4107 

Postage Charges

Do you intend to charge buyers a flat rate for postage in Australia? or will it vary depending upon the delivery location or product type?

eBay offers sellers a range of options when it comes to specifying postage costs for buyers:

Flat rate: This is where you set a flat rate postage cost, for all buyers across Australia. Note: using our product groups feature, and eBay Business Policies, you can create different postage costs for different types of products. See here for more info.

Postage Rate Tables: These allow sellers to specify variable postage costs for up to 100 different regions across Australia. Further info can be found here

Calculated Postage: When using this option, eBay will automatically update the postage charge a buyer sees, based on their location, and the details you provide with your listing (i.e. product weight AND dimensions). Note: This postage option can only be used when you have both the product weight and product dimensions( width, height and depth) available for ALL products in your e-commerce platform. This is a mandatory eBay requirement. Further information is available here.

Note: Unfortunately, for merchants using "Shopify" we are unable to import product dimensions via the Shopify API, so it isn't possible to use calculated postage.

These options are suitable for the majority of sellers, but in some cases may not exactly match the postage model used on your own site.

How do you intend to manage any returns?
Will you be accepting returns from buyers?
What is the return period? You should follow eBay Returns options outlined here.
Who is responsible for any return postage costs? the buyer or you?

You'll need to have this information to hand when completing the marketplace setup process.