TABLE OF CONTENTS
- Before You Begin
- Connecting Omnivore to Amazon AU
- Sellers With Existing Listings
- Product Identifiers and Listing Requirements
- Choosing Products to List
- Pricing
- Shipping
- Returns
- Listing Products on Amazon
- Restricted Categories
- Notifications
- Language Setting
- Testing Before Launch
- Final Checks Before Clicking “Start Selling”
- FAQ's Mentioned In This Article
This setup article is specific to Amazon Australia and Amazon USA. To continue to learn more about Amazon USA please click the link above.
Before You Begin
Before starting your setup, ensure your Amazon Australia Seller Account is setup and active, configured and active.
Review the steps below to prepare for selling on Amazon AU. The Omnivore Amazon FAQs and Amazon Seller Central help pages can also assist.
Connecting Omnivore to Amazon AU
Confirm that your Amazon Seller Account is set up correctly.
Omnivore must be authorised to connect to Amazon. You will need to enter your Seller ID and Auth Token in Omnivore. You can run a test connection to ensure everything is linked.
Sellers With Existing Listings
If you already have products listed on Amazon, check the guidelines to see whether Omnivore can connect to those listings.
This should be completed before you click “Start Selling” in Omnivore.
Product Identifiers and Listing Requirements
Amazon requires valid product identifiers such as GS1-issued GTINs, UPCs or MPNs.
If you manufacture your own products, you may be eligible for a GTIN exemption.
The Brand field must always be the product’s actual brand, not your store name.
If your listing shows as “Incomplete” in Amazon, you may need category approval.
Choosing Products to List
Map each product you want to sell to an Amazon Australia category. Some categories may not yet be supported on Amazon AU.
If you prefer not to list certain products, you can block them by product, brand, keyword or store category. You can also simply leave their Amazon category unassigned.
Pricing
You can create promotions in Omnivore to adjust pricing for individual items or groups of products.
Shipping
Amazon supports two shipping template types:
• Weight-based shipping - charge an amount for shipping based on the weight of the product
• Price-bands shipping - charge an amount for shipping based on the dollar value, for example $10 for purchases under $100 and Free shipping for purchases over $100.
In Amazon Seller Central, set up your shipping under Settings → Shipping.
In Omnivore, enter the shipping policy name exactly as it appears in Amazon. Shipping costs are managed in Amazon itself.
Product Groups can also be used in Omnivore to assign different shipping templates.
Returns
Decide whether Amazon will automatically authorise returns or whether you prefer to manually approve each request.
All return requests must be initiated by buyers through Amazon.
If you want to closely manage returns, we recommend that you authorise each return request. You will get a notification from Amazon if there is a request.
Otherwise, Amazon will authorise and manage the return on your behalf. Be familiar with Amazon’s policy.
Configure your settings under Amazon Seller Central → Settings → Return Settings.
Listing Products on Amazon
To list products on Amazon, begin by mapping your products in Omnivore to an Amazon category. Not all Amazon AU categories are currently available.
Before listing, keep the following in mind:
• Your products must include GS1‑issued GTINs such as UPC or MPN. See product identifiers section above.
• If you manufacture your own products, you may be eligible for a GTIN exemption.
• The Brand field must reflect the product’s actual brand, not your store name.
• Some categories are restricted. Listings requiring approval will show as “Incomplete” in Amazon.
• If you already have existing Amazon listings, review the relevant FAQ before proceeding.
Restricted Categories
If a product requires approval to sell in its category, Amazon will show it as “Incomplete” on the Inventory page.
To request approval:
- Go to your Amazon Inventory and locate products marked “Incomplete”.
- Click “Incomplete” to view the details.
- Scroll down to the section that explains why approval is required.
- Click “Request approval”.
- Follow the steps in the application process. Requirements vary by category.
- Upload any documents Amazon requests.
- Submit your application.
Approval usually takes 24–48 hours. You will receive an update in your Amazon Case Log once a decision is made.
Notifications
By default, all notifications are sent to the primary account holder. Review your notification settings to ensure they are sent to the appropriate email addresses within your business.
You can then edit the email addresses to change where notifications are sent to.
We recommend that you review and make sure you’re happy with where the notifications from Amazon are being sent to the appropriate email address in your business.
Language Setting
In Amazon Seller Central ensure the language for reporting and feed processing is set to English, located under Account Information in Seller Central.
Testing Before Launch
Testing your connection
Go to Omnivore → Settings → Amazon Australia → General and click Test Connection.
Testing your order flow
Use Amazon’s test order feature to confirm your fulfilment and refund processes.
Final Checks Before Clicking “Start Selling”
Before going live, confirm the following in Omnivore:
- Amazon account connection is complete
- Product categories are mapped
- Shipping templates are set up and match exactly
- Returns and notification settings are configured in Amazon
- Products you don’t want to list are excluded
- No listing errors appear on the Dashboard
- “Do not import orders before this date” has been set
If you're unsure whether anything has been overlooked, reach out to our Support Team for confirmation.
FAQ's Mentioned In This Article
Connect Omnivore to Amazon Australia
Change the price of your products
After you have read this FAQ you may be ready to check out the Features and Functions Guide Page
