TABLE OF CONTENTS
Shipping templates
let you customise your shipping settings across your product catalogue. Within a shipping template, you can set your transit time and shipping fee for standard and expedited shipments. Then, you can select which products you wish to apply the shipping template to.
Tip: Shipping templates allow you to offer specified transit times and shipping fees depending on the region the order will ship to. You can also exclude PO boxes and offshore territories. Take advantage of this customisation to offer tailored, competitive shipping services to customers based on their region.
Fast and Accurate Transit Times
Customers are more likely to buy items that are delivered faster, so aim to set short but accurate transit times. If you find that you are consistently delivering orders earlier than promised, consider updating your transit times accordingly. This will help ensure a good customer experience and may improve sales.
Tip: Customers are often willing to pay more to get products sooner, so be sure to offer expedited shipping. Shipping templates will allow you to customise your rates and transit times by region for expedited shipping.
Handling Time
Handling time is the time between when the customer places the order and when you hand the order over to your carrier. Amazon uses your set handling time to provide the estimated delivery time to customers on the offer listing and checkout pages.
Tip: Handling time impacts your overall delivery time promise, so just as with your transit times, it is important to set fast, accurate handling times to improve customer experience and conversion.
Shipment Tracking
Providing shipment tracking improves the customer experience by communicating a clear delivery day. Shipment tracking allows the customer to track the progress of their shipment on their own, creating transparency.
It is important to note that Amazon validate tracking numbers and tracking carriers and if they do not match Amazon will reject the tracking data that we send from your eCommerce Store.
An example of this is for sellers who use Shippit. If Shippit uses Couriers Please as the carrier they may use their own Shippit tracking number NOT the couriers please tracking number. So the Shippit tracking data consists of a hybrid of the carrier name (couriers please), but not the tracking number from couriers please because they do not use it, Shippit use their own tracking number.
Only Amazon Marketplace validates carrier and tracking data to ensure they match, therefore we do see cases where they reject tracking info for this reason. If you are using Shippit you will need to contact them and ask them to help you configure Shippit to use the carrier tracking number not the Shippit tracking number.
Tip: In addition to improving the customer experience, providing shipment tracking can reduce your customer contacts and make you less vulnerable to an A-to-z guarantee claim.
