TABLE OF CONTENTS



Pre-Selling Check List

This FAQ covers all of the key points and tasks to consider while you are getting set up on Catch Marketplace.


Connect Omnivore to Catch 

Makes sure your Catch Account is setup.

Omnivore must authorise to Catch to enable the connection.  The steps on how to do this can be found here.


Sellers with existing Catch listings 

Please read this article, extra considerations need to be adhered to for Existing Catch Listings. 


Product Identifiers

  • All products on Catch require product identifiers such as UPCs, MPNs or ISBNs etc. Omnivore will import this data from your ecommerce store. If you are Magento and Woocommerce, please make sure you map the correct data fields when setting up.
  • Own Brands: Catch expects a UPC and a Brand name when you list a product. If you have your own brand e.g Oxford and don't have UPC's  you can enter a list of your own brands in the field 'Own Brand' under 'Settings - Catch - General' so that Omnivore doesn't pass the UPC for the brands in that list  (if Omnivore has one). That way it will show as 'Brand: Oxford' instead of 'Brand: unbranded' on Catch.  Add one Brand per line.


Choose which products to list


Pricing

  • If you want to change the price of products you can create a promotion to increase or decrease the price of all products or a group of products.
  • If you're an international seller, you can also create custom exchange rates - go to 'Settings - Currencies' if you don't want to use the daily default rate which fluctuates.



Shipping

  • You will need to set up shipping areas and charges via Catch first. Login to Catch and then go to  "My Account - Settings - Shipping and Delivery'
  • Once you have set up the shipping in Catch, you can then link Omnivore to the shipping classes in Catch.  This article outlines more steps and guides.
  • You can also create Product Groups in Omnivore and attach them to different shipping classes in Catch so that different products can have different shipping charges



Stock Buffer

  • You can set up a stock buffer under 'Settings - Administration - Product Import' if you carry low levels of stock and want to reduce the chance of overselling.


Image Size

  • Images for Catch marketplace must be at least 600x600 pixels. If they are less than this, they will not be displayed.



Size Chart

  • If you are selling products which require a size chart, you can add an image of the Size Chart to all listings or a group of products.
  • Create the Product Group (go to 'Products - Product Groups' in Omnivore) then go to ‘Products – Product Actions’ and click ‘Create size chart’. 
  • Complete the required information. You will need the image hosted on a URL to enter here.


Product Condition

The information below shows how Product Condition works between CatchFeeder/Omnivore and Catch Marketplace.

CatchFeeder to Catch Specific Conditions Are:

  • CatchFeeder/Omnivore Condition = new -> Catch Marketplace = new
  • CatchFeeder/Omnivore Condition = new-other, excellent-refurbished, -> Catch Marketplace = refurbished grade-a
  • CatchFeeder/Omnivore Condition = refurbished, seller-refurbished, very-good-refurbished, good refurbished, used, used-good, certified refurbished-> Catch Marketplace  = refurbished grade-b

You can adjust the Condition of your products in CatchFeeder/Omnivore by using the Modify Selected Products Drop-down Menu on the product search page.  Please refer to the 3 options above when changing your product condition.

Testing

  • Omnivore strongly recommends testing the set up before launching your live store.
  • Firstly test your ecommerce connection:  Navigate to SETTINGS / FEEDS / GENERAL in the left hand menu.  Select the TEST CONNECTION button (about half way down the page).  If successful this will show "API connection successful"
  • Secondly test your order flow:  Navigate to a product page and scroll down to the marketplace product details.  You should see a a yellow SEND TEST button.  Select this and it will send a test order to your ecommerce system. Fulfil the order as normal  (there is no money attached to the order).  If successful, then process a refund from your eCommerce system as per normal. This means you can then mark the order as REFUNDED ONLINE in Omnivore.

Customer email address on orders

  • Catch does not give out the customers email address. If the customer email address is a required field in your ecommerce system, please go to 'Settings - Catch - General' and enter ${order_id}@<yourdomainname> in the field 'Default Order Email'. See this FAQ for more information.



Before you click Start Selling in Omnivore

In Omnivore the Catch Marketplace Tab will say "Setup' in yellow until you click Start Selling. These steps must be completed in Omnivore before Start Selling can be clicked.

  1. Check you Catch Account is correctly setup.
  2. Map your product to Catch Categories
  3. Check your Shipping Configuration is setup and complete
  4. Exclude any products you don't want to list.
  5. Check the Omnivore Dashboard under Listing Errors for products that won't list due to errors.
  6. Check you have put a date in the 'do not import orders before this date' field.

Omnivore Settings

In Omnivore please navigate to the Settings, Catch, General page.  Here are some common settings required for setup:

  1. Catch Connection - authorise to connect Omnivore to your Catch Account.
  2. Setup your Default Order Email.  This is required as Catch do not release the buyers email address.  More info can be found here.
  3. Own Brands, please see below, this field and setting is mentioned in more detail.
  4. Product Description Template - follow the faq in this section to setup your customised product description.
  5. Decide what to list - you can exclude/block products based on brand, title keyword, your own store categories.  Please see more information below.  Overview faq can be found here.
  6. Imported Orders - if you have existing orders on Catch and you don't them imported use the 'do not import order before this date' field.


Links to FAQ's mentioned in this article

Connect Omnivore to your Catch Store

Consider your existing listings

Set your default email address for order 

Map your product to Catch Categories

Catch Brand Requirements

Add a size chart image

Create a promotion to change the price of your product

Block or exclude products

The Catch Marketplace Approval Process




Overview of other settings


The Omnivore Settings, Functions and Features can all be accessed using the left hand menu navigation.  Over time you will get used to accessing these menus to make full use of the many features and functions of the Omnivore App.


Here is an overview:


Settings, Marketplace Name (eg Catch), General:  the settings on this page are specific to Catch - you can also pause the catch integration on this page.  If you change anything on this page an Upload to Catch will be required.

Settings, eCommerce Platform Name (eg Shopify), General:  the settings on this page affect the import feed from your eCommerce Store.  Changes on this page will affect Catch and other marketplaces if you have them. If you change anything on this page an Import from your eCommerce Store (eg Shopify) will be required. 

Settings, Administration: this section relates to how we manage feeds, updates, orders and generic functions relating to the integration.  Changes made in this section are specific to the overall Omnivore account and they will affect the Catch integration.

Settings, Account Summary:  this section is where you can view your invoices, general account summary, your contact information and also notification information.  Any changes made in this section won't need an upload but you will need to click the update button on the page.


The screen capture below shows the left hand menu options which also include how to access:

Products, Orders, Promotions, All Settings, and Support Articles. It also displays second tier settings in the Administration Menu.