TABLE OF CONTENTS

Overview of settings


In Omnivore please navigate to the Settings, Onceit, General page.  Here are some commonly needed settings required for setup:


To apply change made on this page be sure to scroll down and click Update.

  1. Connect via API to Onceit - please log in to your Onceit Account to obtain your API key, then on the Settings, Onceit, General page in Omnivore add that API Key in the Onceit API Key field.  More steps can be found here.
  2. Setup your Default Order Email.  This is required as Onceit do not release the buyers email address.  More info can be found here.
  3. Product Description Template - follow this FAQ to setup your customised product description, click here.
  4. Excluding specific products from listing - you can block and exclude products based on brand, title keyword, your own store categories.
  5. Orders - if you have existing orders on Onceit and you don't want them imported use the do 'not import order before this date field' to stop us from importing your previous orders.
  6. Pausing your integration - you can pause just the Onceit Integration, simply click the 'pause' button and then Update.



Pre-Selling Settings to Check

 

Products and Listings

  • Product Identifiers (UPC's, Barcodes) are not required on the Onceit Marketplace.   We recommend checking the Marketplace documentation.. There maybe some categories that have product identifier requirements.
  • If you have existing listings we recommend asking your Onceit account manager what they advise.  Omnivore will push up your new listings, so managing existing marketplace listings to avoid duplicates is advised.  This reading on existing listings is helpful.
  • The Onceit Marketplace approve all listings that we push up to their marketplace.  Please speak with your integration specialist about this process.


Choose which products to list

  • You will need to select a Onceit category for each product you want to list on Onceit.  See Category Mapping for more instructions.
  • If there are products you don't want to list on Onceit, you can either Block them or simply not choose a category for them to list on. You can block a single product or exclude products by brand or keyword.
  • Restrictions and some policies prevent some product types from selling on Onceit . Please be aware of any Banned and Restricted items for a full list.


Pricing

  • If you want to change the price of products you can create a promotion to increase or decrease the price of all products or a group of products.
  • If you're an international seller, you can also create custom exchange rates - go to 'Settings - Currencies' if you don't want to use the daily default rate which fluctuates.



Stock Buffer

  • You can set up a stock buffer under 'Settings - Administration - Product Import' if you carry low levels of stock and want to reduce the chance of overselling.



Shipping & Shipment Tracking

  • There are many options available for Onceit Shipping, such as free shipping, Multiple shipping options per product, weight based shipping based on product groups in Omnivore, Free shipping over a certain $ threshold.
  • Please review the following articles to better understand the options available to you:
  1. Shipping overview
  2. Free shipping
  3. Weight based shipping
  • At a minimum you need one shipping method to go live on Onceit.
  • Shipment Tracking is mandatory for Onceit,  Tracking information is added into the order in your eCommerce Store, Omnivore then updates Onceit.



Size Chart

  • If you are selling products which require a size chart, you can add an image of the Size Chart to all listings or a group of products
  • Create the Product Group (go to 'Products - Product Groups' in Omnivore) then go to ‘Products – Product Actions’ and click ‘Create size chart image’. 
  • Complete the required information. You will need the image in JPG format and hosted on a URL that is publicly accessible.
  • More information can be found here.


Size System for Onceit

  • Onceit requires data that specifies Size System.  To provide this there is a drop down menu in Omnivore so you can set which country your Size System is based on.  This is set at the account level.  The options are AU, NZ, UK US and International. Please select yours under Settings - Onceit - General - Size System - Update.  Size System can also be set at the product level, please see this article for more instructions on how to apply this.


Best Practice

  • Review 10 tips for selling on Onceit- these are not mandatory to sell but they will ensure you're set up for the best chance of success.


Image Size Compliance

  • The image size guideline for Onceit specifies that images must be a minimum of 600 x 600 pixel.  Please read this guide for more detailed information.


Colour Mapping

  • If you are selling products that have a colour variant you will be required to apply Colour Mapping in Omnivore.   In Omnivore the colour mapping screen is under Products - Onceit Map Colours.  More information about using this feature can be found here.


Important regarding orders

  • Onceit does not give out the customers email address. If the customer email address is a required field in your ecommerce system, please go to 'Settings - Onceit - General' and enter ${order_id}@<yourdomainname> in the field 'Default Order Email'. See this FAQ for more details.


Testing

  • Omnivore strongly recommends testing the set up before launching your live store.
  • Firstly test your ecommerce connection:  Navigate to SETTINGS / FEEDS / GENERAL in the left hand menu.  Select the TEST CONNECTION button (about half way down the page).  If successful this will show "API connection successful"
  • Secondly test your order flow:  Navigate to a product page and scroll down to the marketplace product details.  You should see a a yellow SEND TEST button.  Select this and it will send a test order to your ecommerce system. Fulfil the order as normal  (there is no money attached to the order).  If successful, then process a refund from your eCommerce system as per normal. This will mark the order as REFUNDED ONLINE in Omnivore.


Summary before you click Start Selling

In Omnivore the  Onceit Marketplace Tab will say "Setup' in yellow until you click the Start Selling button. Once you do click Start Selling the integration will then be Active.  These steps must be completed in Omnivore before Start Selling can be clicked.

  1. Check you Onceit Account is correctly setup, this may mean contacting your Account Manager.
  2. Map your products to Onceit Categories.
  3. Check your Shipping setup is complete within Omnivore and in Onceit.
  4. Exclude any products you don't want to list.
  5. Check the Omnivore Dashboard under Listing Errors for products that won't list due to errors
  6. Check the Omnivore Dashboard for general alert warnings.
  7. If you have existing listings on Onceit make sure you have handled them accordingly.
  8. Check the listing compliance documentation for  Onceit.


Articles for Setup


Category Mapping

Shipping Setup

Excluding or blocking products

Connect Omnivore to Onceit

Add A Size Chart 

Colour Mapping

Size System Setting


Overview of Other Settings


The Omnivore Settings, Functions and Features can all be accessed using the left hand menu navigation.  Over time you will get used to accessing these menus to make full use of the many features and functions of the Omnivore App.


Here is an overview:


Settings, Marketplace Name (eg Onceit), General:  the settings on this page are specific to Onceit - you can also 'pause' the Onceit integration on this page.  If you change anything on this page an Upload to Onceit will be required.

Settings, eCommerce Platform Name (eg Shopify), General:  the settings on this page affect the import feed from your eCommerce Store.  Changes on this page will affect Onceit and other marketplaces if you have them. If you change anything on this page an Import from your eCommerce Store (eg Shopify) will be required. 

Settings, Administration: this section relates to how we manage feeds, updates, orders and generic functions relating to the integration.  Changes made in this section are specific to the overall Omnivore account and they will affect the Onceit  integration and other marketplaces.

Settings, Account Summary:  this section is where you can view your invoices, general account summary, your contact information and also notification information.  Any changes made in this section won't need an upload to the marketplace but you will need to click the update button on the page.


The screen capture below shows the left hand menu options which also include how to access:

Products, Orders, Promotions, All Settings, and Support Articles. It also displays second tier settings in the Administration Menu.



After you have read this FAQ you may be ready to check out the Features and Functions Guide Page


If you would like to contact our Support Team please click here.

If you would like to contact Onceit Marketplace please click here.