Support Process & Procedures v3
In the following, please read Omnivore as either eBayLINK or Trade Runner or Omnivore, depending on the context. Marketplace means either eBay Australia...
Thu, 6 Feb, 2020 at 10:20 AM
As of April 2024 themarket does not cover costs for new accounts who add themarket. Accounts on themarket plan that is free will remain free for now. TheM...
Thu, 21 May, 2026 at 7:06 AM
TABLE OF CONTENTS Process Important Product jobs: Important Order Jobs Following up with Retailers Types of Jobs - Explanation AUTOMATIONS Pr...
Tue, 24 Sep, 2024 at 9:39 AM
ZOOM There is an account for Support: email request@citybeachsoftware.com pw C1tyB3ach Use this for screenshare sessions with Retailers. NB: it has ...
Thu, 22 Dec, 2022 at 1:05 PM
Tickets going into the Dev Fairy queue will be graded against two metrics to determine the order they are looked at in. The metrics are: Impact – the ...
Thu, 21 May, 2026 at 7:07 AM
TABLE OF CONTENTS Holiday Requests Sick Days Holiday Requests Employees - Holiday requests should be made via Xero. This will generate a request ...
Tue, 7 Nov, 2023 at 11:47 AM
2025 / 2026 2024 / 2025 2023 / 2024 2022 / 2023
Mon, 24 Nov, 2025 at 5:23 PM
This process outlines the procedure for changing the ticket automated response during pubic holidays. The process will need to be repeated for each of t...
Wed, 24 Dec, 2025 at 12:05 PM
TABLE OF CONTENTS Overview Troubleshooting Overview This article covers the steps to import orders from eBay that have failed to import. ...
Thu, 27 Apr, 2023 at 10:52 AM
TABLE OF CONTENTS Check if the Retailer has Already Provided a Review Cases Where a Review Should not be Requested Request a Review Tag the Ticket to S...
Thu, 21 May, 2026 at 2:08 AM