Omnivore Support

How Stuff works v2 7

• Dev notes
• Setup ShipStation
• UberEats marketplace category refresh
• Omnivore errors
• The Description Template

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Onboarding V2 10

• General Paid Onboarding Steps
• SFTP and V2 API Access - Account Setup
• Zero products on Amazon before connecting with Omnivore
• Onboarding and Account Management Ticket Management
• 30 Min Onboarding Session

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Shopify v2 3

• Shopify Billing - delete and reauthorise shopify charge
• Shopify Refunds
• Migrating Retailers to an App in the Dev Dashboard in Shopify

Support Process & Procedures v2 10

• How to deal with Failed Purge Job tickets
• How to give an existing retailer x months free
• Create a new ticket from an inbound phone call
• DOWNLOAD_ACTIVE_ITEMS ticket process
• Chat Guidelines and Processes

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Support Process & Procedures v3 10

• How to write a support ticket and report an issue.
• The Market Covering Costs
• Daily Jobs Monitoring
• Support Zoom account
• Process for grading Dev Fairy tickets

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Support Process & Procedures v4 5

• Product issues
• Dev Fairy Process for support tickets
• How to prepare and escalate a ticket to the Dev Fairy
• Export CSV of Unmapped products
• Freshdesk - Support article template

Support Troubleshooting v2 10

• eBayLINK Support Troubleshooting Process - Order Issues
• Woolworths marketplace - Single product check and upload
• How to bulk category mapping using a CSV.
• Using the Omnivore SKU strategy function
• Using shopify metafields for calculated shipping on eBay - internal

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Support Troubleshooting v3 10

• eBayLINK Support Troubleshooting Process - Listing issue
• eBayLINK Support Troubleshooting Process - Account Issues
• eBayLINK Support Troubleshooting Process - New Install & Setup Issues.
• eBayLINK Support Troubleshooting Process - Shipping Setup & Issues
• eBayLINK Support Troubleshooting Process - Product Features & Functions

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Support Troubleshooting v4 9

• Omnivore User Manual
• Job flow chart showing what jobs run to purge a product
• Settings and points for high volumes sales and seller promotions
• 4 inventory error - CSV doesn't have the expected number columns, has 1
• Queued products being ignored and inventory not updating

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