Omnivore Support

TABLE OF CONTENTS Check Go-Live Date Review Retailer Dashboard Check Recent Changes Check for Repeat Failures Review Marketplace Listings Validate Pu...

Before doing this please get approval from Jo via the ticket. In Omnivore go to Settings->Account Summary Scroll to Free Trial End Date and click t...

This video demonstrates how to take a call that was ended from the freshcaller Pop Up Window and create it into a new Freshdesk ticket. It also includes...

TABLE OF CONTENTS Check for Existing Active Tickets Check For Repeat Failures Check Whether the Next Job has Run Successfully If the Next Job has not R...

TABLE OF CONTENTS Access Chat Setup User Profile Settings Chat Hours Chat Availability Receiving Chat Requests UAQ Roster / Stuck Chat Requests Chat...

Level 2 Process and Business Rules   Hours   Level 2 hours of operation are Monday to Friday from 9am to 5pm, please note this is not a dedicated 40 hou...

TABLE OF CONTENTS Order of Action Review of Dev Fairy tickets by support Flagging of high Dev Fairy ticket numbers Flagging of tickets where the retail...

Don’t Use Why Try Instead Sorry, I don’t know… Sorry, I’m not sure…. I haven’t come across that before….   I’ve not seen that before You’ve...

TABLE OF CONTENTS Initial Steps Gather Requirements Next Steps After Receiving Requirement Details Responding to the Retailer  To Create a Trello Act...

TABLE OF CONTENTS Required Handling Process Ticket Closure Requirements Some tickets are created as part of the daily job checks conducted by Bill a...