TABLE OF CONTENTS


Considerations Before Setting Up Omnivore

  • You must have a Trade Me account with username and password set up.

  • You will need a Trade Me Ping account (like having a PayPal account) for you to receive payments, plus an Afterpay account. These must both be set up before you can start to sell using Omnivore.

  • Your Trade Me account must be "In Trade" before you can start listing on Trade Mer. Information on how to do that can be found here.

  • A Trade Me Store is optional when using Omnivore however, there are many benefits such as Was / Now pricing and increased brand awareness.

  • You will need to authorise Omnivore to access your Trade Me account during the set-up process. There is a prompt in the Dashboard if this is not done.

  • Sellers based in Australia must have an NZ-based bank account to use Trade Me, otherwise, they'll need to be approved as an international seller by Trade Me.

  • The number of products you can sell depends on your listing allowance. Multi-variant listings count as one listing - for example, a shirt with 4 different colours will count as one listing.


Overview of settings


In Omnivore, navigate to Settings > Trade Me > General & Shipping.  Here are some commonly used settings required for setup:


Note: to apply changes made on this page, be sure to scroll down and click 'Update'.


  1. Trade Me Connection - click Authorise Now to connect Omnivore to Trade Me. This will prompt you to log in to your Trade Me Account, thus authorising Omnivore to Trade Me. You can also Check Connection on this page.

  2. Product Description Template - you can set and customise your product description. For more detail click here.

  3. Tax Settings - on this page, there is a section that determines how tax is handled between your eCommerce Store and Omnivore.  More specific information can be found here.

  4. Exclude Products - you can exclude products so they don't list based on brand, title, keyword and your own store categories.

  5. Orders - if you have existing orders on Trade Me and you don't want them imported, use the 'Do not import order before this date' field to stop us from importing those orders.

  6. Shipping Templates - all of your shipping policies must be set up within Omnivore. You need a minimum of one shipping template to go live. See Setup Shipping in the checklist below.



Check Trade Me Settings


Trade Me Selling Account

Your Trade Me store and your existing listings have specific requirements and points to consider.  Please follow this pre-reading here.


Listing your products


Product pricing

  • If you want to change the price of products, you can create a promotion to increase or decrease the price of all products or a group of products.


International Sellers 

If the currency of your e-commerce store is NOT NZD then please read this. 


The price of your products on Trade Me is determined by: 

  • We take the price of your product in your e-commerce store's base currency. We then remove any local taxes and convert the net amount excluding tax into NZD. Orders on Trade Me are in NZD and are converted back into the currency of your e-commerce store. Full details are available in this article Tax and Currency Exchange.

  • You can create custom exchange rates - go to Settings > Currencies if you don't want to use the daily default rate which fluctuates. See Set the exchange rate.

You need to add a disclaimer that you are an offshore business to each listing: 

  • Go to Settings > Trade Me > General, then scroll down to the Description Template field.
  • Enter $detailed_description (this is used to display your standard product description data) then start a new line by hitting enter twice, then enter the text you want to appear e.g. This item is sold by <Insert your store name>, an offshore business located in <your location>, and may incur NZ customs duty or tax. Find out more at http://trade.me/whatsmyduty


Stock Buffer

You can set up a stock buffer under Settings > Administration > Product Import if you carry low levels of stock and want to reduce the chance of overselling.  More information on stock buffers can be found here.


Setup Shipping

There are many options available for Trade Me Shipping, such as free shipping, Multiple shipping options per product, weight based shipping based on product groups in Omnivore, Free shipping over a certain $ threshold.

Please review the following articles to better understand the options available to you:

  1. Shipping Templates An Overview.
  2. How to setup the new shipping templates.
  3. How to setup weight based shipping using a product group.

At a minimum you need one shipping method to go live on Trade Me.


Size Chart

If you are selling products that require a size chart, you can add an image of the Size Chart to all listings or a group of products.

Create the Product Group (go to Products > Product Groups), then go to Products > Product Actions and click Create Additional Image. Complete the required information. 


The image must be in JPG format and hosted on a URL that is publicly accessible.


Best Practice

Review 10 tips for selling on Trade Me - these are not mandatory to sell, but they will ensure you're set up for the best chance of success.


Image Compliance

The image size guideline for Trade Me specifies that images must be a minimum of 500 x 500 pixels.  Please read this Trade Me guide for more detailed information.



Summary before you can Start Selling

In Omnivore, the Trade Me Marketplace Tab will say "Setup" in yellow on your dashboard until Trade Me activates Start Selling for you. These steps must be completed in Omnivore before Start Selling can be clicked.

  1. Check that your Trade Me Account is correctly set up
  2. Map your products to Trade Me Categories
  3. Check that your Shipping Templates are set up and complete
  4. Exclude any products you don't want to list
  5. Check the Omnivore dashboard under Listing Errors for products that won't list
  6. Check the Omnivore dashboard for general alert warnings
  7. Check you are aware of all Trade Me fees


Once you have completed all of the steps described above and you are ready to start selling, please submit a support ticket requesting activation of your account. We can then loop Trade Me in to do the final checks and activation for you.



Articles for Setup


Trade Me Account Setup

Category Mapping

Shipping Setup

Block Products

Image compliance

Tips for selling

Restricted listings



Overview of other settings


The Omnivore Settings, Functions and Features can all be accessed using the left-hand menu navigation.  Over time, you will get used to accessing these menus to make full use of the many features and functions of the Omnivore App.


Here is an overview:


  • Settings, Marketplace Name (eg Trade Me), General: the settings on this page are specific to Trade Me - you can also 'pause' the Trade Me integration on this page. If you change anything on this page, an Upload to Trade Me will be required.

  • Settings, eCommerce Platform Name (eg Shopify), General: the settings on this page affect the import feed from your eCommerce Store. Changes on this page will affect Trade Me and other marketplaces if you have them. If you change anything on this page, an Import from your eCommerce Store (eg Shopify) will be required.

  • Settings, Administration: this section relates to how we manage feeds, updates, orders and generic functions relating to the integration. Changes made in this section are specific to the overall Omnivore account and they will affect the Trade Me integration and other marketplaces.

  • Settings, Account Summary:  this section is where you can view your invoices, general account summary, your contact information and also notification information.  Any changes made in this section won't need an upload to the marketplace but you will need to click the update button on the page.


The screen capture below shows the left-hand menu options which also include how to access Products, Orders, Promotions, All Settings, and Support Articles. It also displays second tier settings in the Administration Menu.



After you have read this FAQ, you may be ready to check out the Features and Functions Guide Page


If you would like to contact our Support Team, please click here.

If you would like to contact Trade Me Marketplace, please click here.