TABLE OF CONTENTS
Overview
Each marketplace has different requirements for order tracking and shipment notifications. Below is a table which details the requirements and recommendations.
The correct way to add tracking information is to add it into the order in your eCommerce Store. We import that information when we update the order from your Store and send that to every Marketplace.
Table of Order Tracking and Shipment Requirements by marketplace
| Marketplace | Shipping method | Tracking code |
| eBay AU* | Recommended | Recommended |
| Catch | Highly Recommended | Highly Recommended |
| My Deal | Required | Required |
| Kogan | Required | Required |
| Amazon** | Required | Required |
| TradeSquare | Required | Required |
| TradeMe | Recommended | Recommended |
| The Market | Required | Required |
| Westfield online | Not applicable for pickup, otherwise required | Not applicable for pick up, otherwise required |
| Not applicable | Not applicable | |
| Not applicable | Not applicable | |
| Iconic | Required | Required |
| Not applicable | Not applicable | |
| Onceit | Mandatory | Mandatory |
* is due to change on Feb 7th 2022, where shipping and tracking will be required on certain types of orders. Find out more.
** required on orders over $30AUD.