TABLE OF CONTENTS


Overview

Each marketplace has different requirements for order tracking and shipment notifications. Below is a table which details the requirements and recommendations.


The correct way to add tracking information is to add it into the order in your eCommerce Store.  We import that information when we update the order from your Store and send that to every Marketplace.


Table of Order Tracking and Shipment Requirements by marketplace


MarketplaceShipping methodTracking code
eBay AU*RecommendedRecommended
CatchHighly RecommendedHighly Recommended
My DealRequiredRequired
KoganRequiredRequired
Amazon**RequiredRequired
TradeSquareRequiredRequired
TradeMeRecommendedRecommended
The MarketRequiredRequired
Westfield onlineNot applicable for pickup, otherwise requiredNot applicable for pick up, otherwise required
GoogleNot applicableNot applicable
FacebookNot applicableNot applicable
IconicRequiredRequired
InstagramNot applicableNot applicable
OnceitMandatoryMandatory


* is due to change on Feb 7th 2022, where shipping and tracking will be required on certain types of orders. Find out more.

** required on orders over $30AUD.