Shipping & Key Settings

Shipping Overview
Shipping is generally set up within Catch and will be discussed with you by your Catch account manager. See also Shipping Grid Configuration in the Catch su...
Mon, 25 Feb, 2019 at 2:15 PM
Refunds
If a customer requires a refund, you will need to manage this via Catch. The process is outlined in this FAQ: How to issue a refund If you cancel an...
Wed, 8 Jul, 2020 at 12:09 PM
Customer email address on orders from Catch
It is the policy of the Catch Marketplace to NOT provide sellers with the email address of any buyer when an order/sale is made.  If your eCom...
Thu, 22 Jul, 2021 at 1:03 PM
Weight Based Shipping
Using the weights of the products from your ecommerce platform you can offer different shipping charges for products based on their weight. To set up we...
Wed, 8 Jul, 2020 at 12:11 PM
Free Shipping
Free shipping threshold Free shipping over a certain cart value, for example, spend $100 and get free shipping - this is set up in Catch. Login to Cat...
Mon, 10 Sep, 2018 at 4:14 PM
Lead time to ship
Lead time to ship is the number of days that it takes from receiving an order to sending it. As per Catch policies, this should be either 1 or 2 days and th...
Wed, 8 Jul, 2020 at 12:23 PM
How to turn off "Your offers have been imported!" emails from Catch
These emails are sent by Catch not Omnivore/Catchfeeder so you will need to change settings in your Catch selling account. Log in to your Catch selling...
Thu, 10 Jun, 2021 at 12:51 PM