Sometimes not all products will list on the Catch Marketplace. In many cases these products in Omnivore will have actual Listing Errors
From the Omnivore dashboard you will see the Listing Errors Section, click Show Errors to reveal Products with Listing Problems.
The table below provides the most common errors and how you can resolve them.
|Error||Problem||How to resolve|
Validation error = Skipping: Duplicate Identifier UPC/93117012XXX
|Two products from your eCommerce store have the same UPC.|
Edit your product data in your e-commerce store then start a full sync by clicking 'Import from..' on the dashboard in Omnivore
|Existing product variant structure differs; cannot update.||This error usually occurs when a variation product is listed and approved, and then the variation structure changes (e.g. colour and size changes to just colour).||Catch does not support changing these details, so in this case you will need to delete the product in Catch so that it can be listed again correctly.|
More information about this error can be found in this FAQ here.
|Product status update is still processing, waiting for a response. Please check again in 2-3 hours.||Omnivore has not yet had a complete response from Catch.||The product is still being processed. Please check again in approximately 3 hours.|
|Validation error = The product linked to the new offer is different from the product linked to an old offer which has the same shop id|
Validation error = The product linked to the new offer is different from the product linked to the existing offer.
|These are similar issues that Catch are aware of and trying to resolve. In the meantime, you can delete the offer from within your Catch account and relist from Omnivore.|
You will need to delete the offer in Catch, then wait 48 hours before you can re-list the product.
1. Block product in Omnivore. Go to Products - On Catch.
2. Delete the offer in Catch from Catch Marketplace admin .
3. Wait 48 hours.
4. Unblock the product in Omnivore.
|Internal Error||It is not clear what the error received from Catch is.||Contact your Catch Account Manager|
|Pending Approval||All products on Catch require approval by Catch before they will list.||Contact your Catch Account Manager for approval.|
|Validation error = Reference type UPC with value "XXXXXXXXXXXXX" is invalid.||The UPC is not correct e.g too many numbers.|
Edit your product data in your e-commerce store then start a full sync by clicking 'Import from..' on the dashboard in Omnivore.
|Validation error = price is too small||Your products must be a minimum of $5 to list on Catch.||Increase the price of your products in your e-commerce store to $5 or more.|
|validation error = No images specified. Please ensure images meet minimum size requirements of 600x600||Your images do not meet Catch standards.|
There is also a known issue where this error is showing on products but images meet standards - this is being investigated.
|Check that your images are the required size and the image URLs are valid and have no errors.|
|Validation error = 1004|The category could not be identified|
Catch validation error: 1001|The category xxxxx is unknown
|Mapping configurations have been done directly in your Catch seller account which are not compatible with a direct integration. This has broken the category connection at Catch||You will need to remove these from within your Catch seller account.|
under My Account->Mapping Configuration.
Please make sure all mappings are removed. When that has been done, go back into Omnivore/Catchfeeder and hit the "Upload to Catch" button.
|Catch validation warning: Product not writable by seller, forbidding update.|
The product data was created by a different retailer.
We can't update it.
|You need to contact Catch firstname.lastname@example.org to have them fix the data.|
|Catch validation error: 1000|The attribute 'compliance-sunglasses' (Compliance Sunglasses) is required||The affected products require the compliance-sunglasses marketplace attribute to be set.|
In Omnivore, go to Products > On Catch > Navigate to the 'Catch Keywords' tab > search for your product/s > select the appropriate rating from the Compliance Sunglasses dropdown list
Catch validation error: 1000|The attribute 'compliance-sunglasses' (Compliance Sleepwear) is required
|When listing in some Catch Categories they require a rating, sleepwear is one of these categories. You can add the rating values in Omnivore.||Go Products > On Catch > Navigate to the 'Catch Keywords' tab > search for your product/s > select the appropriate rating from the Compliance Sleepwear dropdown list.|
Note: This is not a listing error, but it will affect listings. It is a connection error.
If you do a Test Connection to Catch and get Error Forbidden this is because the last person who generated the API did so from an email address login that was not associated with the Catch Account.
The user who generates the API key from Catch must have permissions to do so and if this is not the case the API Key won't successfully connect from Omnivore to Catch.
Have the person who has permissions in Catch regenerate the API Key and re-add it into Omnivore.