Orders

Order status: Assembling
An order that has a status of 'Assembling' in Omnivore means that the order has been created in Catch and Omnivore can see it but its not completely...
Wed, 1 Aug, 2018 at 2:29 PM
Customer email address on Catch orders
It is the policy of the Catch Marketplace to NOT to provide sellers with the email address of any buyer when an order/sale is made.  If your eC...
Thu, 2 Feb, 2023 at 12:31 PM
Refunding Catch orders when using Omnivore.
If a customer requires a refund, you will need to manage this via Catch. Note: You CANNOT refund an order via Shopify, Bigcommerce or our system. It MUS...
Mon, 5 Feb, 2024 at 12:01 PM
Order has the wrong product due to incorrect UPC code
TABLE OF CONTENTS Overview Next Steps More Information Overview Please read this FAQ fully. A scenario exists in which orders we import fr...
Tue, 20 Aug, 2024 at 9:10 AM
Catch mark orders as shipped automatically after 7 days
TABLE OF CONTENTS Overview An Example Handling The Order Overview The Catch system automatically marks an order as received after 7 business da...
Mon, 6 Feb, 2023 at 11:36 AM
Accepted Carrier Codes for Catch Marketplace
The Catch Marketplace has a list of accepted Shipping Carriers.  This is accessible in the Catch Portal. This list includes: The Carrier Name eg St...
Mon, 8 Jan, 2024 at 5:46 PM
Shipment tracking exemptions for the Catch Marketplace
TABLE OF CONTENTS Overview Obtain a Tracking Exception from Catch Overview In July of 2023, Catch contacted their sellers notifying them ...
Fri, 17 Nov, 2023 at 4:54 PM