TABLE OF CONTENTS

Overview

When marking an order as shipped a carrier code must be provided to Kogan in the format that they require. For example, if you are using Australia Post, Kogan will require AUP as the carrier to mark the order as shipped. This FAQ lists what carrier codes Omnivore automatically provides for certain carriers.


It also lists some errors and reasons that could be affecting your tracking or carrier data from being accepted by Kogan.  If this is the case your orders won't be marked as Shipped in Kogan, see more below.


Carrier Codes

View the list of all supported Carrier Codes in Kogan here.


Omnivore will automatically provide the supported Carrier Code for the following Carriers:

Note, while we do our best to keep this list up to date, if your carrier is not on this list please ask our support team and also check the list on the Kogan Support pages (see above link)

  • Australia Post
  • Star Track
  • Toll IPEC
  • DHL
  • FedEX
  • UPS
  • Couriers Please
  • Direct Freight Express
  • Aramex
  • Aramex NZ
  • Fastway
  • GoSweetSpot
  • Kings Transport
  • Hunter Express
  • New Zealand Post
  • XL Express
  • TNT Express
  • Allied Express
  • Border Express
  • Blue Star Logistics
  • Northline
  • Sendle
  • Shippit
  • Yun Express
  • Megasave
  • DAI
  • Team Global Express


If we cannot find a mapping between what is sent to Omnivore from your ecommerce platform, we will send through NA (not applicable) to Kogan. Kogan will only accept NA on a case by case basis so if you don't use tracking or can't provide it, please contact your Kogan Account Manager to apply.


Carrier Code not provided OR Invalid Carrier Code

If a carrier code is not provided, you will receive the following Order Status and Order Error in Omnivore and the order will not be marked as shipped in Kogan.  This information is visible on the order page in Omnivore under the Order History Notes.

  • Order error: Cannot automatically resynch order state for Retailer XXX order XXXXX, retailer state=complete - marketplace state=pending-retailer-confirmation MANUAL INTERVENTION REQUIRED, further info: Invalid carrier code, please refer to the list on the page https://koganmarketplace.zendesk.com/hc/en-us/articles/900005468863-Supported-Carrier-Codes or contact your account manager
  • Order Status: Failed to Mark as Shipped in Marketplace
  • Invalid carrier code, please refer to the list on the page https://cases.kogansellers.com/s/article/Supported-Carrier-Codes or contact your account manager

What you need to do

  • Make sure you are adding the carrier name when you mark an order as shipped in your ecommerce platform.
  • If you don't provide a carrier name, orders may not be marked as shipped in Kogan.
  • Look out for the above order error and order status in case your orders are impacted.  As mentioned this information is in the Order History Notes on the order page in Omnivore.
  • If you do see any of these errors or messages in the Order History Notes it is possible that Kogan does not accept that Carrier, or they do accept it and Omnivore needs to map it, or Kogan do accept it, it is mapped by us but there is something not right with the mapping or data.  Please send us the details of the order with the error and the carrier name so we can investigate further for you.  If there is some carrier mapping to be done within Omnivore we can fix that easily.  
  • Contact your Account Manager at Kogan for an exemption if you are unable to provide a carrier, this is done on a case by case basis within Kogan.