Omnivore Support

TABLE OF CONTENTS

• Overview
• Carrier Codes
• When a Carrier Code is not provided
• What you need to do

Overview

When marking an order as shipped a carrier code must be provided to Kogan in the format that they require. For example, if you are using Australia Post, Kogan will require AUP as the carrier to mark the order as shipped. This FAQ lists what carrier codes Omnivore automatically provides for certain carriers.

Carrier Codes

View the list of all supported Carrier Codes in Kogan here.

Omnivore will automatically provide the supported Carrier Code for the following Carriers:

Note, while we do our best to keep this list up to date, if your carrier is not on this list please ask our support team.

• Australia Post
• Star Track
• Toll IPEC
• DHL
• FedEX
• UPS
• Couriers Please
• Direct Freight Express
• Aramex
• Aramex NZ
• Fastway
• Kings Transport
• Hunter Express
• New Zealand Post
• XL Express
• TNT Express
• Allied Express
• Border Express
• Blue Star Logistics
• Northline
• Sendle
• Shippit
• Yun Express
• Megasave
• DAI
• Team Global Express

If we cannot find a mapping between what is sent to Omnivore from your ecommerce platform, we will send through NA (not applicable) to Kogan. Kogan will only accept NA on a case by case basis so if you don't use tracking or can't provide it, please contact your Kogan Account Manager to apply.

When a Carrier Code is not provided

If a carrier code is not provided, you will receive the following Order Status and Order Error in Omnivore and the order will not be marked as shipped in Kogan:

• Order error: Cannot automatically resynch order state for Retailer XXX order XXXXX, retailer state=complete - marketplace state=pending-retailer-confirmation MANUAL INTERVENTION REQUIRED, further info: Invalid carrier code, please refer to the list on the page https://koganmarketplace.zendesk.com/hc/en-us/articles/900005468863-Supported-Carrier-Codes or contact your account manager
• Order Status: Failed to Mark as Shipped in Marketplace

What you need to do

• Make sure you are adding the carrier when you mark an order as shipped in your ecommerce platform
• If you don't provide a carrier, orders may not be marked as shipped in Kogan
• Look out for the above order error and order status in case your orders are impacted
• Contact your Account Manager at Kogan for an exemption if you are unable to provide a carrier