If you are receiving the error: validation error = For security reasons, please log in again, it means that your eBay account may have been compromised by Fraudulent Activity.


To resolve this, you need to break the connection between our system and eBay and then re-authorise access. 


Please complete the following steps:


  1. Go to Settings / eBay Australia / General.
  2. Click the Delete Authorisation button. This will break the connection between our system and eBay.
  3. Click the Authorise Now button and follow the instructions in this FAQ to reauthorise the connection.
  4. You then need to do a complete sync between your eCommerce store, our system and eBay. From the dashboard, click the 'Import from Shopify/BigCommerce etc' (button name depends on your ecommerce platform). 
  5. Once the sync completes, please check that the error message has gone.