Note: You CANNOT refund an order in BigCommerce, WooCommerce or eBayLink/Omnivore. 

Refunds MUST be made directly in your eBay account.

* See this email if you use Shopify Refund/cancel an eBay order when using Omnivore

Unfortunately, eBay orders cannot be refunded via our platform, with the exception of Shopify (see above article)

To refund an order, you must do so by logging into your eBay seller account.

For instructions on how to cancel an order, and refund the customer please see:

You should then mark the order as refunded in eBayLINK/Omnivore from the order page to prevent further notifications about the order.