When adding or updating listings on the Onceit Marketplace you may occasionally see listing errors or warnings that Onceit send back to us. These errors will appear under the listing errors, fix it now section on the Dashboard and also on the Products, On Onceit, Listing Errors Tab when using the left hand menu navigation. The exact error will also appear on the top of the product page and will not clear until fixed.
The table below has the most common error/warning messages from Onceit including what you can do to resolve the error ensuring your products list successfully on the marketplace.
Please note this FAQ is being updated and edited regularly as we see new errors. If you do see an error that is not included please let us know so we can add it in for you.
ERROR MESSAGE | SUGGESTED SOLUTION |
| validation error = 1000|The attribute 'colour' (Colour) is required,1000|The attribute 'colour_group' (Colour Group) is required | We have a specific FAQ for this error. Please follow the link below to read this article and fix the error. |
| creation error: Unable to process image with url: | Image at form part of a URL must contain only a special subset of characters: the familiar alphanumeric symbols and standard characters like - _ ~ Unsafe characters can include blank/empty space and " é < > # % | % { } \ ^ . ` , etc If your image name in your website contains any unsafe characters or spaces, please rename and upload this to your website. When this has been done please go to the Omnivore Dashboard and hit the "Import from ****" button. |
| Products waiting to be approved, please contact your account manager at Onceit for approval. | This validation error will occur if there are still listings on Onceit that have not been approved. In some cases this error may occur following the first full upload to Onceit. Please contact your Onceit Account Manager regarding product approvals, approvals are not an Omnivore function. |
| 1000|The attribute 'size' (Size) is required. This error may also say other attributes such as material, shoe size, bed size etc. | This validation error is highlighting the requirement that Onceit need listings to have product attribute values. If your products have this error you must add the attribute data in Omnivore in order for the items to list on Onceit. The following faq covers how to map attributes for Onceit. |
Note: This is not a listing error, but it will affect listings. It is a connection error.
If you do a Test Connection to Onceit after adding your API Key and get the Error Forbidden this is because the last person who generated the API did so from an email address login that was not associated with the Onceit Account.
The user who generates the API key from Onceit must have permissions to do so and if this is not the case the API Key won't successfully connect from Omnivore to Onceit.
Have the person who has permissions in Onceit regenerate the API Key and re-add it into Omnivore.