TABLE OF CONTENTS


Sometimes the connection from Omnivore to the Marketplace stops working and needs to be reconnected. This article will help you understand and resolve connection issues.  


The type of error you may see when you launch Omnivore could look like this:

This example is Kogan specific, it only shows the type of alert that may indicate a connection issue from us to the Marketplace. If you don't see an error like this but you think there is a connection issue pls continue to follow below.


Marketplaces covered in this article include:

eBay Australia - Catch - MyDeal - Kogan - Trade Me - Trade Square - Westfield online - The Iconic - TheMarket - Amazon Australia - Onceit


Fixing connections is usually quick and simple, they are best done by you the seller because you are required to access your Marketplace Account.  The Iconic is an exception to that rule.


How to check & fix the connection

  1. Within Omnivore there are two connection points.  One from your eCommerce Store to Omnivore and one from Omnivore to the Marketplace.   Both must be working and active for the integration to work correctly. 
  2.  You can Connect to the Marketplace & Check The Connection between Omnivore and a Marketplace by navigating to the Settings - Marketplace - General page in Omnivore.  E.g. Settings - eBay Australia - General.  If you think you have a connection issue the first thing to do is click Check Connection on this page.  Waits a few seconds to get a success or failure message.
  3. For when you have to try to reconnect or reauthorize, there are a few types of Connections, mostly Authorisation and API Key.  
  4. Authorisation Connections require that you click the Authorise Now button which will prompt you to login to your Marketplace Account.  The process of logging in connects Omnivore to your Marketplace Store.  This is the case for eBay Australia, Amazon, Trade Me, Catch, Onceit, Tradesquare and Westfield. 
  5. API Key Connections require that you get the API Key from within your Marketplace Account (seller portal sections) and add your API key into Omnivore on the above mentioned settings page.  This is the case for MyDeal, The Iconic.  Kogan requires a Seller ID and Seller Token.
  6. TheMarket Marketplace uses Merchant ID and Dev Merchant ID which consists of two 4 digit numbers that are obtained from your marketplace account and added into Omnivore on the above mentioned settings page.




Note:  after following each FAQ above it is necessary to then Check The Connection as mentioned above in Step 2.  You will know if your connection fix worked by using this connection check tool in Omnivore.


Next steps if you cannot fix it yourself


If you have attempted to fix the connection and you are not getting a Successful Connection message in Omnivore please firstly refer back to the FAQ for further information and suggestions.  We have covered common scenarios which may assist you.  Please try the steps above a second time, waiting 10 or 15 minutes in between.


If you require assistance from our Support Team please email request@omnivore.co including any error messages and other information that may assist us.