Shopify Refunds : Omnivore Support

If a Shopify retailer requires a refund, we can refund the Retailer via the Shopify Partners Portal https://partners.shopify.com/

The transaction can only be refunded after we have received the payout from Shopify. This can take up to 2 weeks from when the charge was made.

eBay Link

request@citybeachsoftware.com

Omnivore

rvissarion@citybeachsoftware.com

Woolworths MarketPlus

request@omnivore.co

Refunds need to be approved by either Fern or Ivan.

Instructions on how to do a refund via shopify are here:

Log in to your Partner Dashboard.https://partners.shopify.com/
In the Partner Dashboard search bar, enter the name of the store with the app charges that you want to check.
In the search results, click the name of the store.
Next to the app charge that you want to check, click the link in the Details column.
Click the arrow to open the charge, and then click Issue refund.
In the Refund amount field, enter the amount that you want to refund. You can refund the full amount, or a partial amount.
Click Refund.

Omnivore Support