Before any troubleshooting begins please prepare the Support Ticket as per the Ticket Guide.
**If the retailer has not provided enough information when they first submit the ticket and you need more information to be able to accurately troubleshoot and understand the issue use the Canned Response called 'Please provide more information to help us assist you'.
Most common shipping issues for eBay LINK:
The shipping setup in eBay LINK is not reflected accurately on an eBay Listing. Guide to fix:
The retailer is having issues because they want to use Calculated Shipping. Guide to fix:
The retailer has used Product Groups to apply shipping but it is not working as set up. Guide to fix:
The retailer has a shipping policy that is not being applied due to Local Pickup Only. Guide to fix:
The retailer has issues with their eBay business policies.
The retailer wants help with setting up international shipping.
** With eBay LINK in nearly every case the FAQ's in the eBay LINK and Omnivore Support Portals are comprehensive enough to use the key troubleshooting guide.
This is a direct link to all of the Shipping FAQ:
http://ebaylinksupport.omnivore.com.au/support/solutions/folders/17000122927
http://support.omnivore.com.au/support/solutions/folders/17000122927