Overview
What is Omnivore?
Omnivore acts as a bridge between the retailer and the marketplace.
How does Omnivore work?
The retailer provides product information to Omnivore, Omnivore formats the data to suit each marketplace and then publishes to that marketplace.
When an order is placed Omnivore receives the order from the marketplace and transforms it into the format the retailers ecommerce system requires and pushes the order through to the retailer.
In this way a retailer can send one set of product information to many marketplaces and; receive orders back into the retailers ecommerce environment with a single integration to Omnivore.
Dashboard
What does the dashboard show me?
Can I customise the dashboard?
Will different users see different information?
Products
How are products imported?
What product information is available?
How do I block products?
How can I optimise product titles?
How can I set a stock buffer for products?
How can I add subtitles to products in eBay?
Orders
What does the orders page show me?
How can I drill down to an order?
What is the order flow?
How often do orders flow into Omnivore?
What do the order statuses mean?
Promotions
What kinds of promotions are available?
How do I set up a promotion?
Can I edit / end an active promotion?
Bundles
What is a bundle?
How can I use a Bundle?
Can I edit / end an active bundle?
Settings
What information do I need to set up?
Can I change my set up details?
Reporting
What reporting is available?
Can I request reports?
Support
How to set up a new user?
What access levels are available?
What are the SLA timeframes? Request & Emergency?