Key Points

  • We import the product weight from your eCommerce Store.
  • Weight is set at the Product level NOT the variant level.
  • Our system assumes that all weights are in kilograms. 
  • If there is a decimal point, then it assumes kilograms and grams.
  • If you are using grams, then you will need to activate a setting to change to grams.
  • The product weight is pushed to eBay Australia and will be used if doing any weight based shipping.

To do so:

  1. Go to "Settings  - eBay Australia - General
  2. Scroll down to Advanced Settings under feeds and tick Product weight is grams (not kilos).



If your account does not have access to Advanced Settings please contact support to update this setting.