Coles Grocery - Coles Liquor

This internal FAQ shows a high level overview of how Omnivore uniquely integrates with:

1. Coles Grocery
2. Coles Liquor 

This article is written to show the 2 different integration methods within Omnivore that pertain to the company known as "Coles".

It also covers support processes:

1. Triage options
2. Troubleshooting steps
3. Escalation path

About 'Coles' in Omnivore

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Name Freshdesk Company Name Freshdesk Ticket Handling Cluster Details Seller 'Coles' 3 Sellers:

• First Choice
• Liquorland
• Vintage Sellers

Supporting Coles 

This includes Coles (Coles Grocery) - Coles Liquor Group (Vintage Sellers, Liquorland, First Choice)

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Type Triaging Troubleshooting and Escalation

1. the core issue
2. all errors
3. recent changes
4. current feed status
5. additional points and questions
6. include all links and screen captures

1. the core issue
2. all errors
3. recent changes
4. current feed status
5. additional points and questions
6. include all links and screen captures

Coles Liquor Known Issues

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Issue Details and Fix

Please see this full FAQ for Coles Liquor Troubleshooting.

Development Information

To understand how Coles Grocery and Coles Liquor is built please read below.

Coles liquor

Tables can't be imported directly. Please insert an image of your table which can be found here.

Type Product Feed Order Feed Shipment/Tracking

Coles Liquor: also see attached PDF that is from Freshdesk.

Coles Grocery (Coles): also see attached PDF that is from Freshdesk.