INTERNAL USE ONLY
Internal documentation and reference material intended for Omnivore team use only.
AI
Account Managers
Account Settings
Affiliate Feeds
Amazon
- Importing Amazon attributes at variant level
- Amazon Codisto to Omnivore Amazon AU - migration instructions
- Amazon Repricer Feature - internal
- Amazon warning errors (new)
- Amazon - Where a retailer can see their brand approvals
- Information on how Amazon Brand Registry Works
- Amazon Migration to new APIs by 30 June 2025
- Troubleshooting incorrect shipping rates in Amazon to see the policy code applied in Amazon
- Amazon USA
- How to get access to a retailers amazon account.
- FBA and FBM Listings
- Upload to Amazon Job failing
Baby Bunting
Bigcommerce
Bunnings
Business Process
Coles Liquor
Coles Overview
Custom Integrations
- GPC Apac - Sparesbox, AMX, Rare Spares, and Resto Country Spares
- Stratco
- Bunnings
- Country Road Group
- Appliances Online custom integration
- Regional Shipping
- Checking SFTP server files and feeds
- Ingram Micro Integrations
- eBay: Invoice feature
- List of marketplace codes to use in CSV's
- Pacific Optics Integration
- Mr Toys
Customer Service Management SOP's
David Jones
Dev resources
eBay
- Subtitles + Freezing + Disable Bopis
- eBay BOPIS fulfilment time
- eBayLink/Omnivore Support - eBay template code fixes.
- Submitting Dev Ticket to eBay
- existing ebay listings
- When specifying SKU for InventoryTrackingMethod, the SKU must be unique within your active and scheduled listings
- Troubleshooting eBay managed payments setup issues
- eBay oversells - Some quantities are not set to Zero after the ReviseInventoryCall
- M2ePro to eBay Link/Omnivore migration instructions
- Codisto to eBay Link/Omnivore migration instructions for eBay
- eBay Business Onboarding Guide PDF
- Selecting the correct postage service on eBay
- Adult content and Private Listings
Handy SQL queries
HubSpot
- Workflow Ticket | Automatically close resolved tickets after 36 hours
- How Companies Work in HubSpot
- Omnivore URLs in HubSpot
- Support Workflow Documentation
- Hubspot Ticket Closure – Required Fields
- Hubspot Ticket Dev Assignment & Escalation System
- Linking Companies and Omnivore URLs on Tickets
- How Ticket Scenarios work in HubSpot
- Ticket Auto-Assignment to First Responder (HubSpot Workflow)
- Troubleshooting and error articles - formatting
- Writing HubSpot Knowledge Base Articles (Table of Contents Best Practice)
- HubSpot Uninstall Tracking
- Hubspot How to Add a Mail-Out Object to a Company
HubSpot Workflows
- Workflow - Ticket | Assign Ticket Number to New Tickets
- Ticket | Auto Reopen Inactive Tickets (3d / 7d)
- Ticket | Waiting on Customer for High tickets
- Workflow - Ticket | Notify Krystal on Ticket Replies
- Ticket Workflow - DF Ticket Needs Support Review
- Deal | Create or Link Omnivore Account from Deal URL
- Ticket | Set Ticket Omnivore URL and Omnivore Account on ticket
- Workflow - Ticket | Waiting on Customer for Urgent tickets reminder
How Stuff Works
- The Dev Admin menu
- Markeplaces API
- Multi currency marketplaces
- Order refunds and cancellation scenarios
- Omnivore Analytics - Internal Overview
- The well defined pricing plan
- The Marketplace Sku Strategy
- Two Factor Authentication - 2FA
- Suspend Site and Pause Marketplace Integration
- Custom retailer integrations
- Dev notes
- Tax and currency conversion
- UberEats marketplace category refresh
- Category Mapping Suggestions - AI latest
- Omnivore errors
- Setup ShipStation
- The Description Template
JB Hi-Fi
Kogan
KMART
Lasoo
Magento 1
Magento 2
- Shipping method AU_Pickup - ebay/omnivore/magento 2
- Filter incoming products from Magento on an attribute
- Magento 2 Webhooks - setup reading and more
- Get your Magento 2 Extension files for Omnivore here
- Magento 2 - MSI setup admin only
- Magento 2 shipping mapping errors, dev info and troubleshooting
- Go to" " button takes you to the registration page when you already have an account
- New Magento 2 installs using test/dev/staging
- Magento 2 visibility, status, options - how to read
- Magento 2 Omnivore extension - install and setup
Marketplace Contacts and Summary
Marketplacer
Maropost
Menu Marketplaces - Uber Eats, Door Dash
Myer
Omnivore Analytics
Omnivore UX Improvements
Onboarding
- Links to Apps
- eBay Checklist
- Trade Me Checklist
- Magento 1 retailers wanting 2 extensions
- How to Duplicate an Omnivore account
- MyDeal Onboarding and Support
- Kogan Onboarding and Support
- Marketplace SKU (keep existing listings)
- Billing/Invoice for Onboarding Package and Category Mapping
- Getting Set Up on Lassoo Marketplace
- SFTP and V2 API Access - Account Setup
- 30 Min Onboarding Session
- General Paid Onboarding Steps
- How Amazon works - Deb's notes
- Hubspot - DIY Deal checks
- Zero products on Amazon before connecting with Omnivore
- DIY Onboarding Process
- Register a new account in Omnivore
- Coles Kick-off Meetings and Example Files
- Onboarding and Account Management Ticket Management
Onceit
Pricing
Promotions
Reporting Processes
Retailer Integrations
Qantas Marketplace
Sales
Shopify
- Shopify sellers with multiple stores installing Omnivore
- Shopify inventory by location user scenarios and setup guide
- How to set up Shopify Inventory by Location
- Image Clearing and Updating - troubleshooting guide
- Omnivore currency does not match Shopify Currency
- GraphQL - setup, uses, limitations, troubleshooting
- Shopify Metafields
- Queued products batch import job failure
- Shopify GDPR Request emails
- The Shopify Marketplace
- Shopify Billing - delete and reauthorise shopify charge
- Shopify Refunds
- Migrating Retailers to an App in the Dev Dashboard in Shopify
Support Processes & Procedures
- Support Guidelines
- Daily Process for Ticket Management
- Freshdesk Ticket Key Issue, Type and Resolution Fields
- Tickets for retailers being onboarded
- Retailer refund requests
- Pausing, Deleting, Terminating and Suspending Accounts
- Plan change request tickets
- New user requests
- UAQ Guidelines and Responsibilities
- Support Process | Escalating DF Tickets - How to Escalate in HubSpot
- Process for when FAQ Needs to be Revised / Created
- Tickets for retailers with no install or in set up mode
- The Market Covering Costs
- Process for Handling Requests for New Features or Enhancements
- Level 2 Process and Business Rules
- DOWNLOAD_ACTIVE_ITEMS ticket process
- How to give an existing retailer x months free
- Alternative Customer Support Phrases
- How to deal with Failed Purge Job tickets
- Internal Failed Job Tickets - Handling & Closure Standards
- Chat Guidelines and Processes
- Dev Fairy ticket processing order and review
- Create a new ticket from an inbound phone call
- Change the Holiday message on automated ticket response
- Support Zoom account
- Fixing eBay orders that have not imported
- How to write a support ticket and report an issue.
- Daily Jobs Monitoring
- Holiday Request / Sick Day Notification Process
- Process for grading Dev Fairy tickets
- App Review Requests
- Christmas / New Year Support Cover
- Export CSV of Unmapped products
- Product issues
- How to prepare and escalate a ticket to the Dev Fairy
- Dev Fairy Process for support tickets
- Freshdesk - Support article template
Support Troubleshooting
- Order refunds using Shopify with eBay and Amazon
- Retailer migrating eCommerce Platforms - internal guide for support
- Map product condition from Magento 1 and 2 for eBay
- Failed RETRIEVE_PRODUCTS_VIA_API jobs.
- Dev information about category mapping via CSV
- Adding Attributes in Omnivore - all methods
- Troubleshooting Order and Shipment Notifications
- Orders not importing from marketplace into Omnivore
- Troubleshooting Uploads To Marketplaces
- When the 9 Product Full Upload fails
- eBayLINK Support Troubleshooting Process - Order Issues
- Woolworths marketplace - Single product check and upload
- Uber Eats and Door Dash
- Using shopify metafields for calculated shipping on eBay - internal
- Trade Runner to Omnivore Migration - check list, known issues, fixes
- QUEUED_PRODUCTS_BATCH_IMPORT - failed jobs with http response 200
- How to bulk category mapping using a CSV.
- Shopify webhook settings
- Reverting eBay listings so they can be relinked in Omnivore
- Using the Omnivore SKU strategy function
- Trade Runner Support Troubleshooting Process - Product Features & Functions
- eBayLINK Support Troubleshooting Process - Listing issue
- Trade Runner Support Troubleshooting Process - Account Issues
- Trade Runner Support Troubleshooting Process - New Installs & Setup Including Shipping and Adding a New Marketplace
- Trade Runner Support Troubleshooting Process - Order Issues
- eBayLINK Support Troubleshooting Process - Product Features & Functions
- eBayLINK Support Troubleshooting Process - Account Issues
- Trade Runner Support Troubleshooting Process - Listing issue
- eBayLINK Support Troubleshooting Process - Shipping Setup & Issues
- eBayLINK Support Troubleshooting Process - New Install & Setup Issues.
- Trade Me validation error: listing: 400 TradeMeListingRule.ProductID has not been supplied; zeroed out
- Marketplace order poll based on cron setting
- Queued products being ignored and inventory not updating
- Omnivore User Manual
- Job flow chart showing what jobs run to purge a product
- Settings and points for high volumes sales and seller promotions
- Shopify - handling products with variant options where the listing does not have drop down options
- 4 inventory error - CSV doesn't have the expected number columns, has 1
- How to check what Marketplace Description is being sent
Sysadmin resources
TEMU
Testing
TheIconic
- THE ICONIC Onboarding
- Guide to oversells on the iconic
- Link to Existing Iconic Listings when Omnivore SKU does not match
- The Iconic Images and Descriptions
- The Iconic Pre-Prod order testing
- Iconic error and failed jobs
- Update the Iconic "Shop" Attribute
- Variations that do not have Colour at a variant level
- Shipping and tracking mapping for The Iconic
- The Iconic Attribute Mappings including Brand
- TheIconic Seller Central