Orders, Payments and Refunds

What currency will my order be sent back to my eCommerce store in?
All orders from Trade Me will be sent back to your eCommerce store in the currency that your eCommerce store is set up, For example, if your store is in...
Fri, 16 Mar, 2018 at 11:57 PM
What is a Retailer Notified Failure order?
If you have orders that are stuck at Retailer Notified Failure it means that we have attempted to send the order through to your ecommerce store but your st...
Sat, 17 Mar, 2018 at 12:00 AM
What happens with Fixed Price Offers?
A Fixed Price Offer (FPO) is where a seller offers an item at a fixed price after the listing has ended but the item didn't sell. FPO's are au...
Sat, 17 Mar, 2018 at 12:02 AM
Quarantine Orders: What are they and what do I do?
Quarantined orders are orders that at the time of importing into our system, have not had payment confirmed. This may happen for orders that are Fixed Pric...
Thu, 9 Aug, 2018 at 11:52 AM
How do I refund a customer after purchase?
To refund an order, please follow the following guidelines: Cancel and refund the order in Trade Me Cancel the order in your eCommerce store. Mark the o...
Sat, 17 Mar, 2018 at 12:06 AM
What type of payments does Omnivore support?
If you list products on Trade Me using Omnivore you can offer Pay Now and After Pay. All listings are created with Pay Now by default.  If you want ...
Sat, 17 Mar, 2018 at 12:07 AM
Trade Me Order lifecycle and updates
Omnivore checks Trade Me for orders every 10 minutes. Once an order has been made on Trade Me, Omnivore imports the order and sends it through to your ecomm...
Thu, 21 Jun, 2018 at 11:18 AM