TABLE OF CONTENTS



Overview


Omnivore is excited to offer customers the opportunity to sell on the Menulog menu marketplace!


This article discusses the overall setup process to help you get started.   Please read below as we outline the key requirements and workflow from beginning to end.



Seller Prerequisites 

  1. You must have a physical store location.  Drivers are not able to collect from warehouses, distribution centers, or any location that is not open to a normal customer.
  2. Your store presence can be national or state based.
  3. Your current online sales store/channel must have a Click and Collect function.
  4. Inventory updates must be in near real-time, this ensures timely updates to the menu marketplace.
  5. Because orders are fulfilled via a store location, your POS system will need to be integrated so store staff can action orders and updates.


If you meet all of the above criteria you are set to continue the setup phase.   If you have questions about the above steps or if some are not quite in place please reach out to us and we can assess your readiness in preparation.


 

Initialization & Setup

  1. With step 1 complete we will introduce you a Menulog Sales Specialist who will take you through the commercial setup within Menulog.  
  2. Upon approval to the marketplace an engineer from Menulog will be allocated to you and your team.
  3. Our allocated developer will work closely with the engineer to build the integration and configure the necessary accounts and feed structure.
  4. The initial setup is done within a UAT account, the full production account is not turned on until the Go Live date.
  5. Our account management and integration specialist teams will work closely with all parties during this phase.


Building & Configuration

  1. Omnivore provisions the API endpoints and/or SFTP structure for the marketplace channels.
  2. Omnivore will import products, inventory, pricing from your eCommerce Store.
  3. You provide us with a standalone taxonomy (category list) which is supplied to the menu marketplace channel.
  4. You provide us with store details including opening hours, latitude and longitude in a format provided by us.
  5. You provide actual and updated store inventory at regular intervals.
  6. End-to-end feed and order testing, all parties involved.


Go Live & Monitoring

  1. Upon completion of successful testing a debrief for Q & A is scheduled.
  2. For Go-Live Omnivore and all parties will switch the integration from UAT to Production.
  3. General monitoring continues following the change over to production.
  4. Integration hand-over and a training session to the relevant teams and business owners.


NOTE:  this is a high level overview highlighting the onboarding process.   We will provide technical information to help your teams during the setup, config and testing phase.



Please contact us to get started.