Orders are refunded from within the Baby Bunting Marketplace.  Omnivore does not send a Refunded order status to your eCommerce Store.

So if you need to refund or cancel an order it has to be done in Baby Bunting, see here:


Then in Omnivore manually.

Open Omnivore - Go to 'Orders' in the left hand navigation - Find the order and click through to the page which holds all the order information - Click 'Mark as refunded'.

Then depending on your eCommerce Store if the order is in your store following the relevant instructions to cancel and refund the order.