Marking an Order as Refunded in Omnivore does NOT refund the order in The Iconic or your platform. The "Mark as Refunded" option for an order in Omnivore will stop any updates being made to the order in Omnivore, your eCommerce platform or The Iconic. Cancelling/Refunding an Iconic order in your eCommerce store will NOT refund the buyer, the refund/cancellation must be done directly within the Iconic SellerCenter.
- How to cancel and refund an order in the Iconic
- Cancel the order in your eCommerce Store
- How to mark the order as 'Refunded' in Omnivore
How to cancel and refund an order in the Iconic
Please see this link for more detailed instructions from the Iconic about how to cancel and handle orders
Cancel the order in your eCommerce Store
Canceling the order in your eCommerce store will NOT refund the buyer. As Omnivore does not handle or send the actual payments for the Iconic orders to your eCommerce store it is not possible to refund directly from there.
The cancellation in your eCommerce store is purely done for accounting/inventory/reporting purposes if desired.
The cancellation process will vary depending on what eCommerce platform you are using.