TABLE OF CONTENTS

Overview

This FAQ goes over how to use Omnivore's configuration option to assist in marking orders as shipped. 


What to know

As a retailer it is important for you to be able to have complete visibility across the lifecycle of your orders.  Not only for tracking delivery but also for resolving customer disputes.


It is strongly recommended that you provide both carrier and tracking information however, if you are unable to do so regularly then Omnivore has a configuration option to assist.


Omnivore's configuration setting

There are two Order Settings options available for Big Commerce retailers.

This has been moved to a per marketplace setting, allowing for different settings depending on the marketplace.


You can locate this option by navigating in Omnivore to Settings ->{Marketplace} -> Shipment Controls



(1) If unticked

Once the order status is "Shipped" in BigCommerce we will mark it as shipped in Omnivore and the marketplace regardless of whether it has carrier and tracking code information.
Please note if the marketplace requires you to provide tracking details your orders will remain as pending Shipment in the marketplace.


or


(2) If ticked

We will hold the order as pending shipped until we see the shipping and tracking information.
If your business process is to mark the order as 'Shipped' and then add this information, chose this option.

Please note if this is ticked and you do NOT provide tracking details your orders will remain as pending Shipment in the marketplace.

 

In BigCommerce


To enter the carrier and tracking information.

For Australian and NZ-based retailers choose "Other" from the dropdown under How would you like to ship?


The next step is to choose your Carrier name from the drop-down list



Then add the relevant tracking ID.


Every few hours or so, we retrieve order updates from BigCommece. Once the order is fulfilled in BigCommerce and the information is retrieved, the shipping info will be updated in the marketplace.


Keep in mind

Please be aware that the update to the marketplace doesn't happen instantly when you fulfill the order in Bigcommerce.


A note regarding Shippit

It has come to our attention that in certain instances we cannot pull the correct tracking details from BigCommerce for Shippit orders. This is because when Shippit marks an order as shipped automatically in the BigCommerce backend it doesn’t put a carrier in and leaves it as Other (None). Then it puts the carrier in the order comments, which we do not read for tracking.