If you receive this error when trying to launch Omnivore from BigCommerce then the following reasons may apply:
Accessing BigCommerce stores from one BigCommerce login
- If you have access to multiple BigCommerce stores from one BigCommerce login and try to open Omnivore its likely that you will receive this error.
- If you need to access Omnivore for multiple BigCommerce stores please contact support and we will create a separate login. Please provide proof e.g a screenshot of your BigCommerce which shows the stores you have access to.
You have switched from Shopify to BigCommerce (or Vice Versa) and you have kept the same store name
- If you have the same name in BigCommerce as in Shopify, for example if your Store is called "All that digi' in Shopify and in BigCommerce you will receive this error.
- Please contact support as we will need to remove the old store