TABLE OF CONTENTS
This FAQ covers why you may get this app error and what to do when you do.
What to do
If you receive this error when trying to launch Omnivore from BigCommerce then the following reasons may apply:
Accessing BigCommerce stores from one BigCommerce login
- If you have access to multiple BigCommerce stores from one BigCommerce login and try to open Omnivore its likely that you will receive this error.
- If you need to access Omnivore for multiple BigCommerce stores please contact support and we will create a separate login. Please provide proof e.g a screenshot of your BigCommerce which shows the stores you have access to.
You have switched from Shopify to BigCommerce (or Vice Versa) and you have kept the same store name
- If you have the same name in BigCommerce as in Shopify, for example if your Store is called "All that digi' in Shopify and in BigCommerce you will receive this error.
- Please contact support as we will need to remove the old store