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Freshdesk - Support article template

Follow the Freshdesk - Support article template process

TABLE OF CONTENTS

You should have an introductory statement about what the article is about.


Table of Contents


Use the TOC button to create the table of contents


Formatting

  • Use Paragraph 3 and Bold for Headings.
  • Use Paragraph 4 for Sub Headings

This is a Sub Heading

If you really need to put a sub heading in, use Paragraph 4 and bold.

How to do instructions 

  1. Use Numbers if you are putting instructions into an FAQ
  2. Provide screenshots and mark them up using the 'Annotate image' feature. Use the secondary colour for each brand e.g Orange for Omnviore, Red for Trade Runner, Blue for eBay LINK, Blue for WMP

Tips

  • Use bullet points for a list of things e.g Quick LInks
  • Don't use capitals in the title
  • Link to other articles and open them in a new tab
  • Here's an example of an FAQ: Category Mapping