Help & FAQs
What are you looking for ?
Enter your search term here...
New support ticket
Check ticket status
Selling on Trade Me
How to get Set Up to Sell on Trade Me
Migrating from Tradevine or My Products
Trade Me set up checklist
Creating and Managing Listings
Creating new listings on Trade Me
Can I create listings on Trade Me without those products being available on my eCommerce store?
How to add or remove additional text to the product description on TradeMe
How can I set up my description template on Trade Me?
How can I tailor my product Title(s) on Trade Me?
See all 16 articles
Orders, Payments and Refunds
What currency will my order be sent back to my eCommerce store in?
What is a Retailer Notified Failure order?
What happens with Fixed Price Offers?
Quarantine Orders: What are they and what do I do?
How do I refund a customer after purchase?
See all 8 articles
Shipping, Key Settings
Managing Shipping - Overview & User Guide
Tax & Currency Exchange for Omnivore and your prices on Trade Me
How to set up weight based shipping
How do I set up free shipping?
Free shipping from the Shopping Cart
See all 9 articles
10 tips for selling on Trade Me