Workflow - Ticket | Notify Krystal on Ticket Replies
Use the Notify Krystal on Ticket Replies workflow
Trigger
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Ticket property → Last message date → is known
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Scoped to → Account tier is Enterprise or Account Managed
Re-enrollment
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Enabled
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Re-enroll when → Last message date is known
Actions
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Send internal email notification → Krystal
- Send Hubspot notificaton→ Krystal
Behavior
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Sends one notification each time a new message is added to the ticket
- Does not modify the email thread or CC recipients
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Internal notification only