WMP Seller Migration Process - support information
Follow the WMP Seller Migration Process - support information process
Internal Only.
General Info
Front facing Seller FAQ's - https://support.omnivore.com.au/shopify-woolworths-marketplus-app-migration
App - https://apps.shopify.com/woolworthsmarketplus
WMP Contact:
How to check if a seller is part of the migration.
Go to Retailer Admin - New Dashboard - look for this on the page:
Click Call validate
If it looks like this they cannot be migrated.
This means they can be migrated.
Shipping and Handling Days
The WMP Team have provided instructions to seller about Handling Time/Days which is setup within the WMP seller portal.
It is not a setting in Omnivore. The WMP team pick this up as part of their checks after the sellers have hit Start Selling.
Migration Failure Errors
Issue:
Reason: James Kumeroa said: this is just due to the seller being in onboarding already and their exisiting shopify app not being connected yet, so there were likely no webhooks to be cleared
Fix: no action needed