Upload to Amazon Job failing

Note:  Werner did some dev on this in Feb 2023.  There is now a retailer faq for sellers to know and fix this issue.

It is in Selling on Amazon \ Troubleshooting.

Sometimes the upload to Amazon Job will fail for retailers.  It will have an error like:

Failed after error: com.machinehelix.omnivore.amazon.AmazonRuntimeException: { "errors": [ { "code": "InvalidInput", "message": "Invalid request parameters", "details": "" } ] }

All other Amazon jobs run fine.  The cause for this is usually something related to the retailers account.  This typically happens for retailers who have had an account sitting dormant for a while.

Check:

• Ask the retailer to check within their Amazon Account Information on Seller Central that the Amazon selling account is 'Professional' and that their listings show as active.
• Ask them to re-enter their payment information.  Even if already entered this triggers a new review of the account which will reactivate it within 24-48 hours.

If the above has not fixed the issue the retailer can do the following steps as advised by Amazon:

The issue lies in the seller account, not the app or app or feed payload. The customer needs to contact us directly for assistance with this. They should reach out to developer support specifically:

https://sellercentral.amazon.com/gp/mws/contactus.html

And mention that their account is 3PDeactivated status. The support team will be able to help them redrive their account. After 24 hours feeds will be accepted again.

Here is a ticket example - https://citybeachsoftware.freshdesk.com/a/tickets/95945