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Tickets for retailers with no install or in set up mode

Follow the Tickets for retailers with no install or in set up mode process

The following types of tickets should be passed to your Team Lead for handling:

1. Tickets from retailers with no install - this includes sales enquiry type tickets, as well as those where the retailer is trying to install, but having issues.

2. Tickets from retailers where they are in set-up mode - this includes:    

  • A new retailer setting up their first marketplace
  • An existing retailer adding a new marketplace - in this instance, tickets related to the marketplace in setup mode should be assigned to your Team Lead, and tickets relating to the live marketplace should be handled as normal.

3. eCommerce platform migration tickets since this will require a new install.